Assisted Living

Independence Village Midland

Name: Public quality & inspection record for Independence Village Midland
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention engaging and diverse activity calendar. Schedule a visit to confirm the fit.

2325 Rockwell Dr., Midland, MI 48642|Reported capacity: 150|Licensed & active

Google rating

4.8/5

based on 107 Google reviews

(989) 839-2114 Directions Website

Open in Google Maps

Email Independence Village Midland to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Public Google reviewers rate Independence Village Midland highly. Reviewers highlight: engaging and diverse activity calendar, warm, compassionate, and friendly staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

195 public Google reviews available

Independence Village Midland is widely praised for its vibrant activity calendar, beautiful facilities, and welcoming staff who treat residents like family. While the majority of reviews are glowing, a small number of families have raised concerns regarding management's focus on profit, inconsistent communication, and specific issues with care quality and theft in the memory care section.

Quality Themes

Tap a score for details

Strengths

Engaging and diverse activity calendar
Warm, compassionate, and friendly staff
Beautiful, clean, and well-maintained facility
High-quality culinary and dining experience

Concerns

Management perceived as profit-driven with rigid or unfair policies (mentioned by 2 reviewers)
Inconsistent communication from administration (mentioned by 2 reviewers)
Understaffing and poor care quality in memory care (mentioned by 2 reviewers)
Theft of personal items in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 195 analyzed

181

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your activity calendar is highly praised; could you walk us through a few of the most popular social events residents are currently enjoying?
2Since we value clear communication, what is the standard process for keeping families updated on changes in their loved one's care or facility policies?
3How does the management team ensure that the high standards of cleanliness and dining quality are consistently maintained across all levels of care?
4For residents in memory care, what specific protocols and security measures do you have in place to ensure both the safety of personal belongings and the individual attention each resident needs?
5I see that you engage with feedback online; how do you incorporate family suggestions or concerns into your ongoing management and operational improvements?
6Could you explain how your staffing model is structured to ensure that residents receive attentive, compassionate care throughout the day and night?

Personalized based on this facility's data

Key Review Excerpts

“The staff is amazing and they become family. The residents retain their integrity and they are on top of patient care.”

Long-term resident's family · 2025★★★★★

“The staff helped us navigate the transition from Independent to Assisted living in the middle of the COVID crisis and brought us and Mom along gently, but firmly, as Mom's dementia was worsening.”

Resident's family · 2020★★★★★

“During my father's stay, the room cleaning was sub standard, the theft problem was significant, I can't count how many snacks, drinks and knickknacks were stolen and not recovered. They were frequently under staffed also.”

Memory care family member · 2023★☆☆☆☆

Source: 195 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Senior Village Management

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(989) 839-2114

storypoint.com

2325 Rockwell Dr.

Midland, MI 48642

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

107 reviews from families & visitors

Official Website

Visit storypoint.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.