Brittany Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in MI · Meets national RN staffing standard · Above average staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
Brittany Manor is highly regarded for its physical and occupational therapy programs, making it a strong choice for post-surgical recovery. However, families should be aware of reported inconsistencies in nursing responsiveness and staffing levels. We recommend visiting during different times of the day and asking specifically about their process for handling call lights and medication schedules during shift changes.
Google Reviews
Google Reviews
94 reviews on Google“Brittany Manor receives high praise for its rehabilitation services, with many families highlighting the effectiveness of the physical and occupational therapy teams in helping patients regain mobility. However, the facility experiences significant inconsistencies in nursing care and staffing levels, leading to reports of delayed call-light responses, medication management errors, and occasional lapses in compassionate communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive admissions and social work teams
- Professional and caring nursing staff (cited by many)
Concerns
- Slow response times to call lights and patient needs (mentioned by 6 reviewers)
- Understaffing leading to rushed or neglected care (mentioned by 5 reviewers)
- Poor quality or cold food (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback online; how does the staff use resident and family input to improve daily dining experiences?
- 2Since physical and occupational therapy are such strengths here, how do you coordinate those services with the nursing team to ensure a smooth recovery plan?
- 3What specific protocols are in place to ensure medication is administered accurately and on time, especially during shift changes?
- 4How does the team manage call light responses during the busier parts of the day to ensure no resident's needs are overlooked?
- 5Could you tell us more about the specialized programming and safety measures available for residents in the memory care unit?
- 6What is the process for handling medical emergencies or unexpected changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff were very good. My mom broke her leg and could barely move on arrival. She can now walk quite a ways with a walker and her pain is way down.”
“My 91 yr-old mother-in-law loves everything about Brittany Manor Rehab in Midland, MI! This is her third stay where she needed IV antibiotics for her complex UTI and PT to regain strength lost during hospitalization.”
“Admission was a rushed, unorganized mess and she ended up going many hours over due for medication. After calling multiple times and not even being sure I was calling the right number because no one answered and I would get a message saying the line was not available.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brittany Manor has concerning complaint-triggered deficiencies including resident protection from abuse and neglect, with families filing reports that led to investigations. The facility shows recurring issues across fire safety systems, resident care planning, and accident prevention that have persisted across multiple surveys from 2023-2025, though the provider has correction dates for all identified problems.
Nov 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 27, 2025Routine13
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 25, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Brittany Manor
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 67 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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