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Nursing HomeMedicaid Investigative

Brittany Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3615 East Ashman Street, Midland, MI 48642138 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 94 Google reviews

5
4
3
2
1
Brittany Manor Nursing Home in Midland, MI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)

Below average in MI · Meets national RN staffing standard · Above average staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Brittany Manor is highly regarded for its physical and occupational therapy programs, making it a strong choice for post-surgical recovery. However, families should be aware of reported inconsistencies in nursing responsiveness and staffing levels. We recommend visiting during different times of the day and asking specifically about their process for handling call lights and medication schedules during shift changes.

Google Reviews

Google Reviews

94 reviews on Google
Brittany Manor receives high praise for its rehabilitation services, with many families highlighting the effectiveness of the physical and occupational therapy teams in helping patients regain mobility. However, the facility experiences significant inconsistencies in nursing care and staffing levels, leading to reports of delayed call-light responses, medication management errors, and occasional lapses in compassionate communication.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities6.0Meds3.0Memory2.0Comms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility
  • Responsive admissions and social work teams
  • Professional and caring nursing staff (cited by many)

Concerns

  • Slow response times to call lights and patient needs (mentioned by 6 reviewers)
  • Understaffing leading to rushed or neglected care (mentioned by 5 reviewers)
  • Poor quality or cold food (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(1)'21(4)'23(14)'25(29)'26(2)

Distribution · 83 analyzed

5
53
4
8
3
4
2
6
1
12

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the management team engages with feedback online; how does the staff use resident and family input to improve daily dining experiences?
  • 2Since physical and occupational therapy are such strengths here, how do you coordinate those services with the nursing team to ensure a smooth recovery plan?
  • 3What specific protocols are in place to ensure medication is administered accurately and on time, especially during shift changes?
  • 4How does the team manage call light responses during the busier parts of the day to ensure no resident's needs are overlooked?
  • 5Could you tell us more about the specialized programming and safety measures available for residents in the memory care unit?
  • 6What is the process for handling medical emergencies or unexpected changes in health during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT staff were very good. My mom broke her leg and could barely move on arrival. She can now walk quite a ways with a walker and her pain is way down.

Rehab patient's family · 2019★★★★

My 91 yr-old mother-in-law loves everything about Brittany Manor Rehab in Midland, MI! This is her third stay where she needed IV antibiotics for her complex UTI and PT to regain strength lost during hospitalization.

Long-term resident's family · 2024★★★★★

Admission was a rushed, unorganized mess and she ended up going many hours over due for medication. After calling multiple times and not even being sure I was calling the right number because no one answered and I would get a message saying the line was not available.

Rehab patient's family · 2023★★★☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.05hrs
OK
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MI
4.2%
Midland
11.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.5%
MI
19.5%
Midland
21.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.9%
Worse than Avg
Here
16.9%
US
15.3%
MI
13.1%
Midland
9.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
14.4%
MI
11.2%
Midland
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.2%
Mixed vs Avgs
Here
94.2%
US
93.4%
MI
95.2%
Midland
99.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
19.4%
MI
20.2%
Midland
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.1%
Mixed vs Avgs
Here
88.1%
US
81.8%
MI
83.0%
Midland
93.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.6%
Mixed vs Avgs
Here
81.6%
US
79.7%
MI
79.5%
Midland
87.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MI
1.2%
Midland
3.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (9.8)
6 complaint-triggered

Brittany Manor has concerning complaint-triggered deficiencies including resident protection from abuse and neglect, with families filing reports that led to investigations. The facility shows recurring issues across fire safety systems, resident care planning, and accident prevention that have persisted across multiple surveys from 2023-2025, though the provider has correction dates for all identified problems.

Nov 6, 2025Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 8, 2025Complaint
1
0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 27, 2025Routine
13
0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jan 23, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 4, 2024Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 25, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brittany Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 67 of 84

Ownership & Management

Key personnel

Khan, AnisManaging Control - Governing BodyQazi, MohammadManaging Control - Governing BodyCiena Healthcare Management INCManagerAhmed, TazeenManagerKhan, AnisManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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