Candlestone Assisted Living
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
Candlestone is highly regarded for its engaging activities and compassionate staff, making it a great choice for social seniors. However, families should proactively ask about the current management structure and laundry service protocols, as recent feedback indicates some inconsistency in these areas.
Google Reviews
Google Reviews
44 reviews on Google“Candlestone Assisted Living receives high praise for its warm, family-like atmosphere and dedicated staff who are frequently described as compassionate and attentive. While many families report that their loved ones thrive due to the active social calendar and clean environment, some reviewers have raised concerns regarding staff turnover, management communication, and occasional issues with laundry or personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Active social calendar and daily activities
- Clean and well-maintained facility
- Strong family-like atmosphere
Concerns
- Staff turnover and management consistency (mentioned by 2 reviewers)
- Issues with laundry service and personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the warm and family-like atmosphere here; how do you foster that sense of community among the 66 residents?
- 2The social calendar seems very active; could you walk us through some of the specific daily activities or outings that residents typically enjoy?
- 3We want to ensure everything stays organized for our loved one; what are your current processes for managing laundry services and keeping personal belongings secure?
- 4How do you ensure consistency in care and staff training as your team grows or changes?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6It's great to see that the management team engages with feedback from the community; how does the facility use resident or family suggestions to make improvements?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Candlestone always tries to make the residents feel special and loved. The place itself is bright, cheery and clean.”
“They are taking wonderful care of my Grandma. Seems to be a bit of turnover with the lower staff but everyone is helpful and kind. The manager and her assistant, Rob, are very attentive and helpful.”
“My mom went from sad, and having difficulty with forming sentences. She found her words making full sentences. She's smiling all the time now and meeting new people with similar experiences as her.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified concerns regarding the facility's ability to provide annual tuberculosis risk assessments for residents and staff, as well as a lack of evidence for a formal quality review program. Additionally, a special investigation looked into an incident involving a resident-to-resident altercation and the adequacy of the facility's response and investigation protocols.
Jan 18, 2024Routine
The facility was unable to provide an annual TB risk assessment which included residents.
The facility was unable to provide an annual TB risk assessment which included staff.
The facility was unable to provide evidence of a quality review program consistent with section 20175(8) of the act and the professional review function.
Sep 22, 2023Complaint
The facility did not have a plan to deal with Resident A, when he became aggressive and caused an injury to Resident B.
The facility did not investigate an injury sustained by Resident B that was discovered by Resident B’s family member after the physical altercation with Resident A.
Ownership & Operations
Who Operates This Facility
Waldo Avenue Opco LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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