Stones River Manor, INC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
While many families have had excellent long-term experiences with the staff and rehab services, the recent reports of bedbug infestations and hygiene concerns are critical red flags. Before committing, we strongly advise you to conduct an unannounced tour and specifically inspect the condition of resident rooms and ask management directly about their pest control and infection prevention protocols.
Google Reviews
Google Reviews
12 reviews on Google“Stones River Manor receives highly polarized feedback, with many long-term families praising the compassionate staff and effective rehabilitation services. However, recent reports from late 2024 raise serious concerns regarding hygiene, specifically citing bedbug infestations and inadequate infection control protocols. Families should weigh the facility's history of dedicated care against these recent, alarming reports of facility maintenance and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- High staff-to-resident ratios
- Welcoming, family-oriented environment
Concerns
- Bedbug and pest infestations in resident rooms (mentioned by 2 reviewers)
- Lack of administrative accountability and transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of a clean and comfortable environment, what is your current protocol for routine room maintenance and pest prevention?
- 2With your high staff-to-resident ratio, how do you ensure that administrative communication remains transparent and accessible to families?
- 3I noticed the dining experience is an area you are working to improve; could you share any upcoming changes or feedback loops you have in place for resident meal preferences?
- 4Since your team is highly regarded for rehabilitation, how do you integrate physical therapy goals into the daily routine of residents?
- 5In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying family members promptly?
- 6What kind of daily social or recreational activities do you offer to help residents feel connected to the family-oriented culture here?
Personalized based on this facility's data
Key Review Excerpts
“I cannot even begin to put into words the love I have for the members of the skilled nursing area. My grandmother was a patient there for the last several months and not a day went by that we were not treated as family.”
“This is a non-for profit facility so their ratio of staff to resident is off the chart. The previous place my mom was in there was one nurse for the entire facility. This place has a nurse per hallway.”
“If you are considering placing a loved one here PLEASE!!! Do your DUE DILIGENCE!!!, don’t judge a book by its cover…this place is VERY deceptive…from BED BUGS to just plain BUGS in the beds in general.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stones River Manor has faced recurring challenges across multiple areas, with families filing complaints that triggered investigations for issues including failure to report suspected abuse and inadequate care planning. The facility shows persistent problems with care planning and assessment, infection control, and building safety requirements, with the same corridor obstruction issue appearing in both 2022 and 2025 surveys. While all deficiencies show correction dates, the pattern of repeat violations across care planning and safety areas warrants careful consideration during any visit.
Jul 1, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 6, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Oct 26, 2022Routine5
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 31, 2019Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Stones River Manor, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit stonesrivermanor.com
Medicare data downloads
Original nursing home datasets
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