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Nursing HomeMedicaid Investigative

Tennessee Veterans Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

345 Compton Road, Murfreesboro, TN 37130140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 102 Google reviews

5
4
3
2
1
Tennessee Veterans Home Nursing Home in Murfreesboro, TN — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (6 vs median 5.0)
  • High staff turnover (74%)
  • High RN turnover (67%)

Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in TENNESSEE STATE VETERANS' HOME chain · $193,155 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and welcoming atmosphere, making it a pleasant place for visitors and volunteers. However, families should be aware of reports regarding inconsistent communication and staffing issues; we recommend asking specifically about the facility's protocol for family updates and how they handle care for residents with complex medical needs.

Google Reviews

Google Reviews

102 reviews on Google
The Tennessee Veterans Home receives high praise for its cleanliness, welcoming atmosphere, and friendly staff who are often described as compassionate and dedicated. However, some families report significant concerns regarding inconsistent communication, staffing levels, and the quality of care provided to residents with complex medical needs or those requiring specialized attention.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities8.0MedsN/AMemory3.0Comms3.0ValueN/A

Strengths

  • Consistently clean and well-maintained facility
  • Warm, friendly, and respectful staff
  • Engaging activities and community involvement
  • Welcoming environment for visitors and volunteers

Concerns

  • Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
  • Poor communication from the care team to family members (mentioned by 2 reviewers)
  • Inadequate care for residents with dementia or complex medical needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(4)'19(7)'23(3)'25(15)'26(17)

Distribution · 77 analyzed

5
54
4
11
3
1
2
3
1
8

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that some families have expressed a desire for more frequent updates, what is your standard process for communicating changes in a resident's health or daily status to family members?
  • 2With the current staffing levels, how do you ensure that response times for call lights remain consistent throughout the day and night?
  • 3I noticed the facility has a strong reputation for community involvement; what specific activities or social programs are available for residents who need extra support or have memory care needs?
  • 4How does your clinical team coordinate care for residents with complex medical conditions, and how do you ensure those specific needs are met on a daily basis?
  • 5I see that you actively engage with online feedback; how do you use input from families to improve the quality of care and communication within the home?
  • 6What specific training or specialized support do your staff members receive to ensure they are equipped to handle the unique behavioral or cognitive challenges of memory care residents?

Personalized based on this facility's data


Key Review Excerpts

The facility is always clean, smells good, and the staff is always friendly. I strongly recommend

Memory care family member · 2023★★★★★

Inconsistent. Some great nurses. Some not so great. Poor communication overall.

Family member · 2024★★★☆☆

No nurses to help. Waited 25 for aid with call bell for a quadriplegic pt who cannot help himself. Disgracefully.

Family member · 2024☆☆☆☆
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
19.5%
TN
31.9%
Rutherford
27.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
TN
12.9%
Rutherford
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
15.3%
TN
18.5%
Rutherford
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
19.4%
TN
20.1%
Rutherford
23.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
TN
89.5%
Rutherford
90.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.4%
TN
16.9%
Rutherford
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.0%
Mixed vs Avgs
Here
80.0%
US
81.8%
TN
79.4%
Rutherford
81.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
TN
1.6%
Rutherford
1.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.7%
TN
79.8%
Rutherford
78.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Above state avg (5.9)
9 complaint-triggered
$193,155 in fines

Family complaints have triggered investigations revealing serious concerns about protection from abuse and neglect, which appeared in both 2024 and recent 2025 surveys. The facility has also shown recurring problems with medication management, food safety, and emergency preparedness across multiple years. While all deficiencies show correction dates, the persistence of abuse protection issues and repeated safety violations across surveys suggests ongoing operational challenges families should carefully consider.

Jan 30, 2025Routine
10
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 30, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 15, 2024Complaint
8
0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0697Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 14, 2019Routine
8
0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Sep 12, 2018Routine
5
0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

May 30, 2024

$193,155

Payment Denial

May 30, 2024

24-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tennessee Veterans Home

Organization Type

for profit

Chain Affiliation

Chain Name

Tennessee State Veterans' Home

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 5 of 5 (Worst)

Ownership & Management

Key personnel

Brown, DanielleOfficer / DirectorHarries, EdwardOfficer / DirectorTennessee State Veterans Home BoardManagerBrown, DanielleManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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