Tennessee Veterans Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews

Watch Tennessee Veterans Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (74%)
- High RN turnover (67%)
Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in TENNESSEE STATE VETERANS' HOME chain · $193,155 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its cleanliness and welcoming atmosphere, making it a pleasant place for visitors and volunteers. However, families should be aware of reports regarding inconsistent communication and staffing issues; we recommend asking specifically about the facility's protocol for family updates and how they handle care for residents with complex medical needs.
Google Reviews
Google Reviews
102 reviews on Google“The Tennessee Veterans Home receives high praise for its cleanliness, welcoming atmosphere, and friendly staff who are often described as compassionate and dedicated. However, some families report significant concerns regarding inconsistent communication, staffing levels, and the quality of care provided to residents with complex medical needs or those requiring specialized attention.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and well-maintained facility
- Warm, friendly, and respectful staff
- Engaging activities and community involvement
- Welcoming environment for visitors and volunteers
Concerns
- Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
- Poor communication from the care team to family members (mentioned by 2 reviewers)
- Inadequate care for residents with dementia or complex medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have expressed a desire for more frequent updates, what is your standard process for communicating changes in a resident's health or daily status to family members?
- 2With the current staffing levels, how do you ensure that response times for call lights remain consistent throughout the day and night?
- 3I noticed the facility has a strong reputation for community involvement; what specific activities or social programs are available for residents who need extra support or have memory care needs?
- 4How does your clinical team coordinate care for residents with complex medical conditions, and how do you ensure those specific needs are met on a daily basis?
- 5I see that you actively engage with online feedback; how do you use input from families to improve the quality of care and communication within the home?
- 6What specific training or specialized support do your staff members receive to ensure they are equipped to handle the unique behavioral or cognitive challenges of memory care residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, smells good, and the staff is always friendly. I strongly recommend”
“Inconsistent. Some great nurses. Some not so great. Poor communication overall.”
“No nurses to help. Waited 25 for aid with call bell for a quadriplegic pt who cannot help himself. Disgracefully.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Family complaints have triggered investigations revealing serious concerns about protection from abuse and neglect, which appeared in both 2024 and recent 2025 surveys. The facility has also shown recurring problems with medication management, food safety, and emergency preparedness across multiple years. While all deficiencies show correction dates, the persistence of abuse protection issues and repeated safety violations across surveys suggests ongoing operational challenges families should carefully consider.
Jan 30, 2025Routine10
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2024Complaint8
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 14, 2019Routine8
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 12, 2018Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
May 30, 2024
$193,155
Payment Denial
May 30, 2024
24-day denial
Ownership & Operations
Who Operates This Facility
Tennessee Veterans Home
for profit
Chain Affiliation
Tennessee State Veterans' Home
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit tsvh.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Stones River Manor, INC
1.6 miNursing Home · Murfreesboro, TN
Adamsplace, LLC
2.4 miNursing Home · Murfreesboro, TN
Stone River Post Acute
2.8 miNursing Home · Murfreesboro, TN
Nhc Healthcare, Murfreesboro
4.3 miNursing Home · Murfreesboro, TN
The Waters of Smyrna, LLC
8.5 miNursing Home · Smyrna, TN
Smyrna Care Center
8.8 miNursing Home · Smyrna, TN