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Nursing HomeMedicaid

Stone River Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

202 East Mtcs Road, Murfreesboro, TN 3713068 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 94 Google reviews

5
4
3
2
1
Stone River Post Acute Nursing Home in Murfreesboro, TN — Street View
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What this means for your family

This facility has shown a positive trend under recent management, with many families praising the current rehab team and nursing staff. However, because of past reports regarding inconsistent communication and weekend staffing, we strongly recommend that you visit during off-hours and ask specifically how they handle emergency notifications and basic supply management.

Google Reviews

Google Reviews

94 reviews on Google
Stone River Post Acute (formerly AHC Northside) receives highly polarized feedback, with many recent reviewers praising significant improvements under new management. While families frequently highlight compassionate nursing staff and an effective rehabilitation team, others report serious concerns regarding inconsistent care, poor communication, and staffing shortages during off-hours.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean5.0Activities6.0Meds4.0Memory4.0Comms3.0ValueN/A

Strengths

  • Highly dedicated and compassionate nursing staff
  • Effective physical and occupational therapy teams
  • Visible improvements under new management
  • Strong wound care services

Concerns

  • Inconsistent staffing and slow response times to call lights (mentioned by 4 reviewers)
  • Poor quality and lack of variety in food services (mentioned by 4 reviewers)
  • Communication failures regarding patient status and end-of-life care (mentioned by 3 reviewers)
  • Inadequate supply of basic hygiene necessities like diapers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(3)'21(3)'23(5)'25(27)'26(35)

Distribution · 94 analyzed

5
66
4
10
3
0
2
1
1
17
19 reviews posted between Apr 14, 2026Apr 14, 2026 · 16 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if they have concerns about a loved one's care?
  • 2With the recent changes under new management, what specific steps are being taken to ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
  • 3Could you walk me through your current process for managing and replenishing daily hygiene supplies to ensure residents always have what they need?
  • 4I understand that nutrition is a key part of recovery; how are you working to improve the variety and quality of the dining experience for residents?
  • 5Given the focus on wound care here, how do you keep families updated on a resident's progress and any changes in their medical status?
  • 6What does a typical daily activity schedule look like for residents who are looking to stay engaged outside of their physical and occupational therapy sessions?

Personalized based on this facility's data


Key Review Excerpts

The therapists were knowledgeable and helped me get back on my feet as well as the nursing and tech staff. They were some of the most caring people I have ever known.

Rehab patient · 2025★★★★★

The facility was in bad need of renovation, but the staff brought care that overcame the conditions.

Long-term resident's family · 2025★★★★★

My Aunt died ALONE here today. No family was called...no one invited to come hold her hand as the obvious end was near.

Memory care family member · 2020☆☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
4.15hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility60.3%
Worse than Avg
Here
60.3%
US
12.1%
TN
12.9%
Rutherford
7.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
19.5%
TN
31.9%
Rutherford
25.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
14.4%
TN
14.6%
Rutherford
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.7%
Better than Avg
Here
16.7%
US
19.4%
TN
20.1%
Rutherford
25.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
15.4%
TN
16.9%
Rutherford
14.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
TN
94.5%
Rutherford
95.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
81.8%
TN
79.4%
Rutherford
80.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.7%
Better than Avg
Here
87.7%
US
79.7%
TN
79.8%
Rutherford
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
TN
1.6%
Rutherford
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (5.9)
6 complaint-triggered

Families have filed complaints triggering five deficiencies, raising concerns about care quality, nursing staffing, and abuse prevention policies. The facility shows recurring issues with food safety and handling (cited three times across different years), resident rights violations, and care planning problems. While all deficiencies show correction dates, the persistence of food safety issues and multiple family complaints suggest ongoing operational challenges that warrant careful consideration.

Dec 4, 2025Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 18, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 9, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 25, 2023Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 7, 2021Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 8, 2020Routine
11
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stone River Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.4/5 · Rank 2 of 5

Ownership & Management

Owners

Providence Group Nh, LLC

Owner · Organization

Pacs Group, INC.

Owner (parent company) · Organization

Pacs Holdings, LLC

Owner (parent company) · Organization

Hancock, Mark

Owner (parent company)

Murray, Jason

Owner (parent company)

Key personnel

Branch Banking & Trust Company5% or Greater Security InterestTruist Bank5% or Greater Security InterestDoss, StephanieManaging Control - Governing BodyDuke, NatalieManaging Control - Governing BodyRadley, ChiquitaManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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