Stone River Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 94 Google reviews

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What this means for your family
This facility has shown a positive trend under recent management, with many families praising the current rehab team and nursing staff. However, because of past reports regarding inconsistent communication and weekend staffing, we strongly recommend that you visit during off-hours and ask specifically how they handle emergency notifications and basic supply management.
Google Reviews
Google Reviews
94 reviews on Google“Stone River Post Acute (formerly AHC Northside) receives highly polarized feedback, with many recent reviewers praising significant improvements under new management. While families frequently highlight compassionate nursing staff and an effective rehabilitation team, others report serious concerns regarding inconsistent care, poor communication, and staffing shortages during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Effective physical and occupational therapy teams
- Visible improvements under new management
- Strong wound care services
Concerns
- Inconsistent staffing and slow response times to call lights (mentioned by 4 reviewers)
- Poor quality and lack of variety in food services (mentioned by 4 reviewers)
- Communication failures regarding patient status and end-of-life care (mentioned by 3 reviewers)
- Inadequate supply of basic hygiene necessities like diapers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if they have concerns about a loved one's care?
- 2With the recent changes under new management, what specific steps are being taken to ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
- 3Could you walk me through your current process for managing and replenishing daily hygiene supplies to ensure residents always have what they need?
- 4I understand that nutrition is a key part of recovery; how are you working to improve the variety and quality of the dining experience for residents?
- 5Given the focus on wound care here, how do you keep families updated on a resident's progress and any changes in their medical status?
- 6What does a typical daily activity schedule look like for residents who are looking to stay engaged outside of their physical and occupational therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were knowledgeable and helped me get back on my feet as well as the nursing and tech staff. They were some of the most caring people I have ever known.”
“The facility was in bad need of renovation, but the staff brought care that overcame the conditions.”
“My Aunt died ALONE here today. No family was called...no one invited to come hold her hand as the obvious end was near.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering five deficiencies, raising concerns about care quality, nursing staffing, and abuse prevention policies. The facility shows recurring issues with food safety and handling (cited three times across different years), resident rights violations, and care planning problems. While all deficiencies show correction dates, the persistence of food safety issues and multiple family complaints suggest ongoing operational challenges that warrant careful consideration.
Dec 4, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 25, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 7, 2021Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 8, 2020Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Stone River Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 5
Ownership & Management
Owners
Providence Group Nh, LLC
Owner · Organization
Pacs Group, INC.
Owner (parent company) · Organization
Pacs Holdings, LLC
Owner (parent company) · Organization
Hancock, Mark
Owner (parent company)
Murray, Jason
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit stoneriverpa.com
Medicare data downloads
Original nursing home datasets
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