Community Care of Rutherford
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 5.0)
Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While many families report a warm, family-like environment and excellent rehab services, there are persistent and serious allegations regarding neglect and poor communication during medical emergencies. We strongly recommend that you visit during off-hours and specifically ask the administration how they handle call-light response times and family notification protocols.
Google Reviews
Google Reviews
49 reviews on Google“Community Care of Rutherford receives highly polarized feedback, with many reviewers praising the staff's warmth and dedication, while others report serious concerns regarding neglect and inadequate staffing. Families should be aware of recurring reports of slow response times and lapses in basic hygiene and medical oversight, which contrast sharply with the positive experiences of those who feel the staff treats residents like family.”
Quality Themes
Tap a score for detailsStrengths
- Warm, personable nursing staff
- Engaging holiday and community events
- Strong physical therapy department
- Clean and well-maintained facility
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and personal care (mentioned by 3 reviewers)
- Lack of communication with family members during medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility hosts some wonderful holiday and community events; could you walk me through what a typical week of activities looks like for residents who enjoy staying active?
- 2Given that physical therapy is a noted strength here, how do you coordinate those sessions with a resident's daily care plan to ensure they stay consistent?
- 3We want to ensure our loved one receives timely assistance; what is your current process for managing call light response times during peak hours or shift changes?
- 4Could you explain how your team ensures consistent personal hygiene and grooming standards are met for every resident throughout the day?
- 5In the event of a medical change or emergency, what is your standard protocol for keeping family members informed and involved in the decision-making process?
- 6Since medication management is a critical priority for us, could you describe the oversight process your nursing team uses to ensure dosages and schedules are strictly followed?
Personalized based on this facility's data
Key Review Excerpts
“The staff (as a whole), is very kind and helpful. There are a few grumpy but there are so few it doesn’t affect my 5 star review.”
“They do not want to help her with a bath or wash her hair or help her to brush her teeth. They will pick her food up before she gets through eating. The staff is always hanging out at the nurses station just talking.”
“She had complained about her arm hurting and couldn’t move it and the doctor said everyday “oh we need to get that x-rayed today” and never did it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns across multiple care areas, with one family filing a complaint about medication errors in 2024. The most recurring problems involve care planning and assessments, food service and nutrition, and medication management. While all deficiencies show correction dates, the facility had a significant inspection in 2022 with 11 violations including serious issues with accident prevention and resident dignity, suggesting systemic challenges that families should discuss during visits.
Mar 25, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 11, 2022Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Dec 4, 2019Routine6
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 29, 2018Routine8
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Community Care of Rutherford
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit rutherfordcountytn.gov
Medicare data downloads
Original nursing home datasets
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