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Nursing HomeMedicaid Investigative

Community Care of Rutherford

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 County Farm Rd, Murfreesboro, TN 37127131 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 49 Google reviews

5
4
3
2
1
Community Care of Rutherford Nursing Home in Murfreesboro, TN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 5.0)

Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

While many families report a warm, family-like environment and excellent rehab services, there are persistent and serious allegations regarding neglect and poor communication during medical emergencies. We strongly recommend that you visit during off-hours and specifically ask the administration how they handle call-light response times and family notification protocols.

Google Reviews

Google Reviews

49 reviews on Google
Community Care of Rutherford receives highly polarized feedback, with many reviewers praising the staff's warmth and dedication, while others report serious concerns regarding neglect and inadequate staffing. Families should be aware of recurring reports of slow response times and lapses in basic hygiene and medical oversight, which contrast sharply with the positive experiences of those who feel the staff treats residents like family.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, personable nursing staff
  • Engaging holiday and community events
  • Strong physical therapy department
  • Clean and well-maintained facility

Concerns

  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Neglect regarding basic hygiene and personal care (mentioned by 3 reviewers)
  • Lack of communication with family members during medical emergencies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(2)'23(17)'25(18)'26(2)

Distribution · 51 analyzed

5
40
4
2
3
1
2
0
1
8
16 reviews posted between Oct 3, 2023Oct 7, 2023 · 16 were 5-star
10 reviews posted between Feb 12, 2025Feb 14, 2025 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility hosts some wonderful holiday and community events; could you walk me through what a typical week of activities looks like for residents who enjoy staying active?
  • 2Given that physical therapy is a noted strength here, how do you coordinate those sessions with a resident's daily care plan to ensure they stay consistent?
  • 3We want to ensure our loved one receives timely assistance; what is your current process for managing call light response times during peak hours or shift changes?
  • 4Could you explain how your team ensures consistent personal hygiene and grooming standards are met for every resident throughout the day?
  • 5In the event of a medical change or emergency, what is your standard protocol for keeping family members informed and involved in the decision-making process?
  • 6Since medication management is a critical priority for us, could you describe the oversight process your nursing team uses to ensure dosages and schedules are strictly followed?

Personalized based on this facility's data


Key Review Excerpts

The staff (as a whole), is very kind and helpful. There are a few grumpy but there are so few it doesn’t affect my 5 star review.

Long-term resident · 2025★★★★★

They do not want to help her with a bath or wash her hair or help her to brush her teeth. They will pick her food up before she gets through eating. The staff is always hanging out at the nurses station just talking.

Friend of resident · 2025☆☆☆☆

She had complained about her arm hurting and couldn’t move it and the doctor said everyday “oh we need to get that x-rayed today” and never did it.

Rehab patient's family · 2026☆☆☆☆
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
4.09hrs
100%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
95.5%
TN
94.5%
Rutherford
97.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
19.4%
TN
20.1%
Rutherford
25.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.6%
Worse than Avg
Here
82.6%
US
93.4%
TN
89.5%
Rutherford
92.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
TN
14.6%
Rutherford
19.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Mixed vs Avgs
Here
24.5%
US
19.5%
TN
31.9%
Rutherford
26.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.4%
TN
16.9%
Rutherford
14.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
79.7%
TN
79.8%
Rutherford
82.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.5%
Worse than Avg
Here
65.5%
US
81.8%
TN
79.4%
Rutherford
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
TN
1.6%
Rutherford
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (5.9)
1 complaint-triggered

This facility has concerning patterns across multiple care areas, with one family filing a complaint about medication errors in 2024. The most recurring problems involve care planning and assessments, food service and nutrition, and medication management. While all deficiencies show correction dates, the facility had a significant inspection in 2022 with 11 violations including serious issues with accident prevention and resident dignity, suggesting systemic challenges that families should discuss during visits.

Mar 25, 2024Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 11, 2022Routine
11
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Dec 4, 2019Routine
6
0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 29, 2018Routine
8
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0223Minimal · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Community Care of Rutherford

Organization Type

nonprofit

Ownership & Management

Key personnel

King, CharlesW-2 Managing EmployeeBurgess, ErnestOfficer / DirectorCook, CarolOfficer / DirectorJernigan, KayeOfficer / DirectorJohnson, FrankieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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