Nhc Healthcare, Murfreesboro
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the facility has a history of providing successful short-term rehab, the recent trend of reviews indicates significant concerns regarding staffing levels and patient safety. If you choose this facility, it is essential to be a daily, active advocate for your loved one to ensure medication schedules and hygiene needs are met.
Google Reviews
Google Reviews
42 reviews on Google“NHC Healthcare Murfreesboro receives highly polarized feedback, with some families praising the rehab therapy and compassionate nursing staff, while others report severe neglect and administrative failures. Recurring complaints highlight chronic understaffing, medication management errors, and poor communication regarding patient health changes. Families considering this facility should be aware of the significant divide between positive short-term rehab experiences and reports of poor long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly compassionate and dedicated nursing staff
- Responsive administration for some families
- Successful long-term care for specific residents
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor hygiene and lack of proper wound care (bedsores) (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols are in place to ensure medication management and administration are accurate and timely?
- 2With a capacity of 181 residents, how does the facility manage staffing levels during peak hours to ensure that call lights and requests for assistance are addressed promptly?
- 3Could you walk me through the daily routine for residents, and what opportunities exist for social engagement or activities that help residents feel connected to the community?
- 4What is your facility's current approach to skin integrity and wound care, and how do you monitor for potential issues to ensure resident comfort and hygiene?
- 5How does your leadership team facilitate communication with families, and what is the best way for us to stay updated on our loved one's daily well-being?
- 6We noticed that some staff members are highly praised for their dedication; how do you foster that culture of compassion across the entire team to ensure every resident receives high-quality care?
Personalized based on this facility's data
Key Review Excerpts
“If you must put your loved one in this facility, please make daily drop ins. Your loved one will need you to be their advocate to make sure they receive proper care.”
“They do need more staff, but staff always put the patients first. I would recommend this facility to anyone who has a family member that needs short term rehab.”
“My husband left with a deep bedsore that was not shared with me. Call button not monitored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to recent federal violations in 2024, including issues with physical restraints and improper discharge procedures. The facility has recurring problems with care planning, safety supervision, and resident rights that persist across multiple years from 2018 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns families should investigate thoroughly.
Mar 4, 2026Routine5
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 2, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2020Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 27, 2019Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Murfreesboro
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 18 of 65 (Best)
Ownership & Management
Owners
National Health CORP Leveraged Employee Stock Ownership Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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