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Nursing HomeMedicaid Investigative

Nhc Healthcare, Springfield

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

608 8th Ave East, Springfield, TN 37172107 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 22 Google reviews

5
4
3
2
1
Nhc Healthcare, Springfield Nursing Home in Springfield, TN — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 5.0)
  • High staff turnover (54%)
  • High RN turnover (69%)

Below average in TN · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While some patients report successful rehab outcomes and attentive care, the facility has a history of serious safety and hygiene complaints. If you consider this facility, we strongly recommend requesting a tour to observe staffing levels firsthand and asking specific questions about their protocols for infection control and medication administration.

Google Reviews

Google Reviews

22 reviews on Google
NHC Healthcare Springfield receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe concerns regarding patient safety and neglect. Critical issues include reports of poor nurse-to-patient ratios, hygiene failures, and instances where patients suffered injuries or infections while under facility care. Prospective families should be aware of the significant inconsistency in care quality reported by different reviewers.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Strong physical therapy team
  • Some highly attentive and caring individual nurses and techs
  • Responsive administrative leadership in specific cases
  • Appreciated dietary staff

Concerns

  • Dangerous nurse-to-patient ratios (mentioned by 2 reviewers)
  • Rude or discourteous staff interactions (mentioned by 4 reviewers)
  • Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
  • Delayed medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'22(4)'24(4)'26(3)

Distribution · 26 analyzed

5
9
4
4
3
0
2
0
1
13

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your physical therapy team; can you tell us more about how they work with residents to maintain mobility?
  • 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 3What specific steps is the facility taking to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
  • 4We noticed some praise for your administrative leadership; how does the management team stay in close communication with families regarding a resident's daily care?
  • 5Could you describe the daily dining experience and how the dietary staff plans meals to meet different nutritional needs?
  • 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The nurses for the most part are excellent and so is the physical therapy team.

Rehab patient · 2024★★★★

The hospital even told us to make sure we NEVER send anyone to the place of care he was in. We almost lost him from this incident.

Long-term resident's family · 2021★★★★

The director saw my call light and came in to help. I didn’t have one of them that was rude.

Rehab patient · 2026★★★★★
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
66%
Registered nurses for medical care
Total Nursing
3.51hrs
85%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.5%
Worse than Avg
Here
79.5%
US
93.4%
TN
89.5%
Robertson
96.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
95.5%
TN
94.5%
Robertson
98.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
TN
12.9%
Robertson
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.5%
Mixed vs Avgs
Here
16.5%
US
15.3%
TN
18.5%
Robertson
5.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
TN
16.9%
Robertson
12.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.2%
Mixed vs Avgs
Here
28.2%
US
19.5%
TN
31.9%
Robertson
21.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.2%
Worse than Avg
Here
39.2%
US
81.8%
TN
79.4%
Robertson
83.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.2%
Worse than Avg
Here
41.2%
US
79.7%
TN
79.8%
Robertson
83.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
TN
1.6%
Robertson
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Above state avg (5.9)
5 complaint-triggered

Families have filed complaints leading to serious findings including abuse protection failures and nursing staff competency issues, with the most recent complaint in September 2025. The facility shows recurring problems with fire safety, medication management, and nursing adequacy across multiple surveys from 2019 to 2025, suggesting persistent operational challenges despite reported corrections.

Dec 3, 2025Routine
6
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Sep 15, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 5, 2024Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Sep 5, 2024Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 24, 2019Routine
4
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Sep 15, 2025

$122,070

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Healthcare, Springfield

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

68 facilities nationwide

Chain avg rating: 3.9/5 · Rank 61 of 65

Ownership & Management

Owners

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Nhc/delaware INC

Owner (parent company) · Organization

Key personnel

Vincent, BrandonManaging Control - Governing BodyVincent, BrandonOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerBailey, KaitlinManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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