White House Health Care INC
Strong Medicare quality ratings; families often praise beautiful, modern, and clean facility. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility offers a beautiful environment and a very welcoming atmosphere for assisted living residents. However, if you are considering the memory care unit, please observe the staff's interaction with residents closely and ask specific questions about their training and staffing ratios for dementia care, as some families have reported gaps in basic care.
Google Reviews
Google Reviews
36 reviews on Google“Charter Senior Living of White House is frequently praised for its beautiful, modern facility and a staff that many families describe as warm, welcoming, and deeply caring. However, there are significant concerns regarding the facility's ability to handle complex memory care needs, with some families reporting inadequate hygiene assistance and staff struggling to manage residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Warm and friendly staff interactions
- Strong social and activity programming
- Welcoming atmosphere for new residents
Concerns
- Inadequate care for residents with dementia (mentioned by 2 reviewers)
- Difficulty with basic hygiene and personal care tasks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social program; could you walk us through what a typical day looks like for a resident who enjoys staying busy?
- 2Given that my loved one requires some memory support, could you explain the specific training your staff receives to ensure residents with cognitive needs feel safe and supported?
- 3I see that you are very engaged with your online community through your high response rate to feedback; how do you use that family input to improve the daily care experience?
- 4To ensure my loved one maintains their comfort and dignity, could you describe your process for assisting residents with personal hygiene and daily grooming tasks?
- 5With your excellent CMS health inspection rating, what specific protocols do you have in place to handle medical emergencies or sudden changes in a resident's health status?
- 6Since your facility is known for being modern and welcoming, how do you help new residents integrate into the community so they feel at home right away?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incapable of caring for a person with dementia. My mother was repeatedly called to come and sit with my father because he was too much for them to handle.”
“The first nurse was unable to change and clean her up. She had to call in another nurse to help assist. With two nurses they both were unable to properly change and clean up my Grandmother.”
“I have been nothing short of impressed with this facility, and more importantly, with the incredible staff at Charter. The administration staff have done an excellent job hiring people who care deeply for their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White House Health Care Inc has 26 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, emergency preparedness, and medication management. However, several deficiencies persist across multiple surveys, including fire safety violations and medication labeling issues, suggesting potential challenges maintaining compliance standards over time.
Nov 19, 2025Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 12, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 17, 2020Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
White House Health Care INC
for profit
Ownership & Management
Owners
Dixie Mae Taylor-Huff Estate
Owner · Organization
Kemp, Sonya
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit charterofwhitehouse.com
Medicare data downloads
Original nursing home datasets
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