Stonebrooke Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
While the physical therapy department is frequently praised, the recurring reports of nursing neglect and poor sanitation are significant red flags. If you consider this facility, we strongly recommend unannounced visits and asking management specifically how they address clinical complaints and hygiene standards.
Google Reviews
Google Reviews
42 reviews on Google“Stonebrooke Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy team and admissions staff, while others report severe neglect and poor clinical oversight. Recurring complaints center on inadequate nursing care, hygiene issues, and a lack of responsiveness to patient needs. Prospective families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Helpful admissions and marketing staff
- Convenient location near local hospital
Concerns
- Neglectful or unprofessional nursing/aide behavior (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness to complaints (mentioned by 3 reviewers)
- Inadequate hygiene and sanitation practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very helpful during the move-in process; how do you ensure a smooth transition and consistent communication with families once a resident is settled in?
- 2Since the facility is so conveniently located near the local hospital, what is the specific protocol for handling medical emergencies or sudden changes in a resident's condition?
- 3What steps are being taken to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 4Could you tell me more about the physical therapy team and how they work with residents to help them regain their independence?
- 5How does the dining team approach meal preparation to ensure the food is both nutritious and enjoyable for the residents?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff are kind and helpful and have made the transition for my Mom as smooth as possible. Physical therapy staff are great. Any issues were resolved promptly.”
“During my stay, three weeks, the staff was incredibly friendly and professional. They quickly eased any anxieties or fears that I had. The physical therapy that I received was through and effective.”
“The people in "supervisor" positions don't care about the residents. Complaints are not taken seriously, and those who complain get harassed, bullied, and intimidated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stonebrooke has significant ongoing problems with fire safety systems, nursing care quality, and resident protection that persist across multiple surveys spanning 2023-2025. The facility shows recurring issues with smoke detection systems, pressure ulcer prevention, infection control, and dementia care, with families filing complaints about potential abuse and neglect that triggered federal investigations. While all deficiencies show correction dates, the pattern of repeated violations in critical safety and care areas raises concerns about sustained compliance.
Oct 23, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 20, 2025Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Apr 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 22, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Ownership & Operations
Who Operates This Facility
Stonebrooke Rehabilitation Center
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 74 of 91
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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