Glen Oaks Health Campus
Strong Medicare quality ratings; families often praise warm, attentive, and friendly nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective therapy programs, making it a strong candidate for rehab. However, because multiple families have raised concerns about weekend staffing and responsiveness, we recommend scheduling unannounced visits specifically on a Saturday or Sunday to observe the care levels yourself.
Google Reviews
Google Reviews
58 reviews on Google“Glen Oaks Health Campus is widely praised for its clean, modern facility and a staff that many families describe as warm, attentive, and family-oriented. While the vast majority of reviews are highly positive regarding the therapy department and overall care, a small number of critical reviews highlight significant concerns regarding weekend staffing levels and responsiveness to resident needs. Families should be aware that while the facility is generally well-regarded, there are occasional reports of inconsistent care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly nursing staff
- Clean and well-maintained facility
- High-quality physical therapy and rehab services
- Engaging activities and community atmosphere
Concerns
- Inadequate staffing levels on weekends leading to slow response times (mentioned by 2 reviewers)
- Lack of attention to resident needs and disregard for family requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care plans?
- 2With your focus on high-quality physical therapy, how do you ensure that level of attention and support remains consistent for residents throughout the entire weekend?
- 3Could you walk me through your process for ensuring resident needs are met promptly when staffing levels fluctuate during the weekend shifts?
- 4I see you have a great reputation for engaging activities; what does a typical weekend social calendar look like for residents here?
- 5Given your 3/5 health inspection rating, what specific steps has the leadership team taken recently to address those areas and improve the overall environment?
- 6How does your nursing team coordinate with families to ensure that specific care requests or personal preferences are consistently honored by all staff members?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is excellent and takes such good care of her! Her attitude and communication skills have greatly improved since being here…and the food is amazing! 🥰 We call it her 5 star resort 🥰”
“The therapy provided is top notch and therapist Monica and her assistant are friendly, knowledgeable and do a great job communicating”
“Terrible! We have come in to find our loved one waiting to go to the bathroom for half an hour. They have left her without her oxygen. Weekends are horrific.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glen Oaks Health Campus shows a pattern of building safety and fire protection deficiencies across all three federal surveys, with recurring issues in smoke barriers, emergency exits, and electrical systems that have persisted from 2023 through 2025. The facility also has ongoing problems with resident care quality and resident rights accommodation. While all deficiencies have correction dates, the repeated building safety violations suggest systemic maintenance challenges that families should discuss during visits.
Apr 28, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 13, 2024Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 16, 2023Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Glen Oaks Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 65 of 120
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit glenoakshc.com
Medicare data downloads
Original nursing home datasets
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