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Nursing HomeMedicaid Investigative

Willows of New Castle

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1023 N 20th St, New Castle, IN 4736295 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 25 Google reviews

5
4
3
2
1
Willows of New Castle Nursing Home in New Castle, IN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (60%)
  • High RN turnover (67%)

Below average in IN · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

While the facility previously had a strong reputation for a family-like environment, recent reviews indicate a concerning decline in care standards under new corporate ownership. If you are considering this facility, we strongly recommend visiting unannounced and asking specifically about current staffing ratios and how they handle call-light response times.

Google Reviews

Google Reviews

25 reviews on Google
The Willows of New Castle has historically been praised for its warm, family-like atmosphere and dedicated nursing staff. However, recent reviews from late 2025 and 2026 indicate a significant decline in quality following a corporate acquisition, with reports of degrading care and staffing concerns.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Strong therapy unit
  • Welcoming, family-oriented environment

Concerns

  • Decline in quality of care following corporate acquisition (mentioned by 2 reviewers)
  • Inadequate staffing levels leading to slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02023(1)4.92024(21)1.02025(3)2.02026(1)

Distribution · 27 analyzed

5
21
4
1
3
1
2
1
1
3
12 reviews posted between Dec 5, 2024Dec 6, 2024 · 10 were 5-star

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the facility having recently undergone a corporate transition, what steps are you taking to ensure that the high standard of personalized care remains consistent for residents?
  • 2I noticed the staffing rating is currently at two stars; how do you manage daily schedules to ensure that response times remain prompt for residents who need assistance?
  • 3Given the strong reputation of your therapy unit, how do you integrate those services into the daily routines of residents who are looking to maintain or improve their mobility?
  • 4Could you walk me through the protocol for handling medical emergencies during evening or weekend hours when staffing levels are typically lower?
  • 5I see you have a very welcoming, family-oriented atmosphere; what are some of the most popular daily activities or social events that help residents feel connected to the community?
  • 6How do you proactively address the specific health inspection findings from the most recent CMS report to ensure the environment remains safe and comfortable for everyone?

Personalized based on this facility's data


Key Review Excerpts

The absolute most degrading experience of my life. With the exception of two aids and the therapy unit. It was horrifying I was in there almost 3 was. In Feb. 25.

Rehab patient · 2025☆☆☆☆

It's went downhill alot since they went to corporate own . All they care about is the all might dollar than the people. The staff does their best but even they aren't treat very good.

Family member · 2026★★☆☆☆

Is it the newest and the best looking...no , but do they love and care for their residents like family...yes. I am always greeted with respect and a big smile and always feel like I can talk to staff.

Long-term resident's family · 2023★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility42.5%
Worse than Avg
Here
42.5%
US
15.3%
IN
13.0%
Henry
17.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility40.1%
Worse than Avg
Here
40.1%
US
14.4%
IN
11.4%
Henry
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.7%
Worse than Avg
Here
36.7%
US
12.1%
IN
24.8%
Henry
28.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
19.5%
IN
23.5%
Henry
25.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.5%
IN
13.6%
Henry
14.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
IN
23.8%
Henry
23.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.3%
Better than Avg
Here
89.3%
US
79.8%
IN
79.0%
Henry
75.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.2%
Better than Avg
Here
82.2%
US
81.8%
IN
81.5%
Henry
81.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
IN
1.3%
Henry
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
7 complaint-triggered

Willows of New Castle has faced recurring deficiencies across 55 violations in five surveys, with families filing four complaint-triggered reports about resident safety hazards and care quality. The facility has persistent issues with fire safety systems, resident safety protocols, and care planning that repeat across multiple inspections. While deficiencies show correction dates, the pattern of recurring problems in critical safety areas suggests ongoing operational challenges that warrant careful family consideration during visits.

Mar 6, 2026Routine
7
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 6, 2026Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 28, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 14, 2025Routine
13
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0791Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 9, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jan 29, 2024Routine
17
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willows of New Castle

Organization Type

government

Ownership & Management

Owners

Henry County Memorial Hospital

Owner · Organization

100%

Key personnel

Dynes, SheldonOfficer / DirectorPidgeon, JohnOfficer / DirectorShore, MarionOfficer / DirectorWare, DeborahOfficer / DirectorRing, BrianOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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