Willows of New Castle
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (67%)
Below average in IN · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While the facility previously had a strong reputation for a family-like environment, recent reviews indicate a concerning decline in care standards under new corporate ownership. If you are considering this facility, we strongly recommend visiting unannounced and asking specifically about current staffing ratios and how they handle call-light response times.
Google Reviews
Google Reviews
25 reviews on Google“The Willows of New Castle has historically been praised for its warm, family-like atmosphere and dedicated nursing staff. However, recent reviews from late 2025 and 2026 indicate a significant decline in quality following a corporate acquisition, with reports of degrading care and staffing concerns.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Strong therapy unit
- Welcoming, family-oriented environment
Concerns
- Decline in quality of care following corporate acquisition (mentioned by 2 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having recently undergone a corporate transition, what steps are you taking to ensure that the high standard of personalized care remains consistent for residents?
- 2I noticed the staffing rating is currently at two stars; how do you manage daily schedules to ensure that response times remain prompt for residents who need assistance?
- 3Given the strong reputation of your therapy unit, how do you integrate those services into the daily routines of residents who are looking to maintain or improve their mobility?
- 4Could you walk me through the protocol for handling medical emergencies during evening or weekend hours when staffing levels are typically lower?
- 5I see you have a very welcoming, family-oriented atmosphere; what are some of the most popular daily activities or social events that help residents feel connected to the community?
- 6How do you proactively address the specific health inspection findings from the most recent CMS report to ensure the environment remains safe and comfortable for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The absolute most degrading experience of my life. With the exception of two aids and the therapy unit. It was horrifying I was in there almost 3 was. In Feb. 25.”
“It's went downhill alot since they went to corporate own . All they care about is the all might dollar than the people. The staff does their best but even they aren't treat very good.”
“Is it the newest and the best looking...no , but do they love and care for their residents like family...yes. I am always greeted with respect and a big smile and always feel like I can talk to staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willows of New Castle has faced recurring deficiencies across 55 violations in five surveys, with families filing four complaint-triggered reports about resident safety hazards and care quality. The facility has persistent issues with fire safety systems, resident safety protocols, and care planning that repeat across multiple inspections. While deficiencies show correction dates, the pattern of recurring problems in critical safety areas suggests ongoing operational challenges that warrant careful family consideration during visits.
Mar 6, 2026Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 6, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2025Routine13
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 29, 2024Routine17
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Ownership & Operations
Who Operates This Facility
Willows of New Castle
government
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit willowshealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Waters of New Castle, the
< 1 miNursing Home · New Castle, IN
Stonebrooke Rehabilitation Center
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Hickory Creek at New Castle
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Glen Oaks Health Campus
3.3 miNursing Home · New Castle, IN