Waters of New Castle, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
While the facility receives praise for its rehabilitation therapy and friendly staff, the recurring reports of neglect and unprofessional behavior are serious red flags. If you consider this facility, we strongly recommend conducting unannounced visits during evening or weekend hours to observe the actual level of care and staff responsiveness firsthand.
Google Reviews
Google Reviews
22 reviews on Google“The Waters of New Castle receives highly polarized feedback, with many families praising the rehab therapy team and staff friendliness, while others report severe concerns regarding neglect and unprofessional conduct. While some residents experience successful recovery and compassionate care, multiple reports of poor communication, hygiene issues, and mistreatment of vulnerable patients suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Friendly and compassionate nursing staff
- Clean and well-maintained facility environment
- Helpful and professional care team
Concerns
- Neglect and poor quality of care (mentioned by 4 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
- Lack of cleanliness and hygiene issues (mentioned by 3 reviewers)
- Poor communication regarding patient health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some families have praised the rehabilitation therapy and the cleanliness of the facility; could you tell me more about how you maintain those high standards?
- 2How does the care team ensure that family members are kept updated and informed about changes in a resident's health status?
- 3What specific protocols are in place to ensure medication management is handled accurately and safely for every resident?
- 4Could you describe what a typical day looks like for residents, including any social activities or group outings?
- 5In the event of a medical emergency during the night or over the weekend, what is the immediate process for notifying the family and providing care?
- 6What steps is the facility taking to improve staffing levels and ensure consistent, high-quality care during every shift?
Personalized based on this facility's data
Key Review Excerpts
“My father was at The Waters of New Castle for rehab after a decline in strength due to an extended illness. Although he was reluctant to go to a facility, he stated to me that the place was nice and clean.”
“The night crew was not attentive. I wound up staying with her in the room to ensure she was able to get help at night. Many of the workers wore street clothes with no name tags which was disconcerting.”
“My grandmother got send to the hospital and the doctor let us all know she had dementia and Parkinson’s. No one knew in the family waters neglected to tell anyone in our family about this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with persistent fire safety issues and some unresolved deficiencies as of January 2026. The most recurring problems involve fire safety construction, resident assessment and care planning, and resident rights protections. While most issues have correction dates, critical fire safety deficiencies from the most recent survey remain without correction plans. One family filed a complaint regarding resident assessment accuracy, which was addressed with a correction plan.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 17, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 16, 2026Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 19, 2024Routine2
Egress Deficiencies
Meet other general requirements that are deficient.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 29, 2023Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Waters of New Castle, the
nonprofit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 69
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit watersofnewcastle.com
Medicare data downloads
Original nursing home datasets
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