Opus Post Acute Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
This facility shows a pattern of high-quality physical therapy, but families must be extremely cautious regarding basic care and hygiene. We strongly recommend that you visit unannounced during off-hours to observe response times to call lights and the cleanliness of the rooms, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
68 reviews on Google“Opus Post Acute Rehabilitation presents a highly polarized experience for families, with recent reviews oscillating between high praise for specific nursing staff and severe allegations of neglect. While some families report excellent recovery outcomes and compassionate care, a significant number of reviewers cite chronic understaffing, poor hygiene, and delayed response times to call lights. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual nursing staff
- Effective physical and occupational therapy programs
- Professional and responsive administrative leadership in some cases
- Clean and well-maintained facility environment
Concerns
- Significant delays in responding to call lights and patient requests (mentioned by 8 reviewers)
- Inadequate hygiene and failure to change residents regularly (mentioned by 7 reviewers)
- Poor quality and non-nutritious food (mentioned by 5 reviewers)
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; what specific protocols are in place to ensure call lights are answered promptly during peak hours?
- 2Given the feedback regarding hygiene and personal care, could you walk me through the daily routine for ensuring residents are assisted with their personal needs and grooming?
- 3How does the kitchen team work to improve the nutritional quality and variety of meals, and are there options for residents who have specific dietary preferences or needs?
- 4Since the facility has a 2-star health inspection rating, what proactive steps is the leadership team taking to address recent deficiencies and improve the overall quality of care?
- 5I appreciate that the administration is active in responding to feedback; how do you typically communicate with families when concerns about a resident's daily care arise?
- 6What does a typical day look like for residents in terms of social engagement and activities, especially for those who may need extra support to participate?
Personalized based on this facility's data
Key Review Excerpts
“The clinical staff were friendly and both supportive and responsive to me as a patient. I received outstanding care during the time I was a patient.”
“My mother, a stroke patient in recovery, was severely mistreated and neglected during her time at this facility. If we had not insisted on her being transferred to the emergency room, she may not have survived.”
“I would come to sit with my mother at 10a.m. and she would be soaked because she hadn’t been changed since last night and was super thirsty. I asked my mother if she tried to notify them last night about being wet and thirsty and she said she pressed the button but no one came.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered five deficiencies, including serious concerns about protection from abuse and neglect. The facility has recurring problems with infection control, food safety, and resident rights across multiple surveys from 2023 to 2024. While all violations show correction dates, the pattern of repeated issues in key care areas suggests ongoing quality challenges that warrant careful consideration.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 16, 2025Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 8, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Dec 16, 2024
$4,022
Fine
Dec 16, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Opus Post Acute Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 242 of 328
Ownership & Management
Owners
Hopewell Healthcare, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit opusrehab.com
Medicare data downloads
Original nursing home datasets
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