Millennium Post Acute Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 231 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 3)
- High staff turnover (56%)
Bottom 25% in SC · Below recommended RN staffing · Above average staffing · Worst in THE ENSIGN GROUP chain · $4,271 in fines
What this means for your family
While the facility's physical therapy department is highly regarded, the recurring reports of neglect and poor communication are significant red flags. We strongly advise families to conduct unannounced visits and speak directly with current residents' families before making a decision, as the facility's online reputation is heavily skewed by employee reviews.
Google Reviews
Google Reviews
231 reviews on Google“Millennium Post Acute Rehabilitation presents a stark divide between internal employee experiences and external family perspectives. While new staff frequently praise the orientation process and welcoming team culture, families of residents consistently report severe neglect, poor communication, and unsanitary facility conditions. Prospective families should be aware that while the facility is highly rated by employees for its work environment, the quality of patient care remains a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Highly organized and welcoming orientation process
- Strong, supportive team culture for staff
- Effective physical and occupational therapy department
Concerns
- Neglect and slow response times to call lights (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 6 reviewers)
- Unsanitary facility conditions and odors (mentioned by 5 reviewers)
- Medication management and administration errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has 132 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain sanitation in common areas and resident rooms?
- 3How do you proactively communicate updates on a resident's health or care plan to family members, and who is our primary point of contact for these updates?
- 4Could you explain the oversight process for medication management to ensure that dosage and administration are handled accurately for every resident?
- 5With your physical and occupational therapy departments being a noted strength, how do you integrate these services into a resident's daily routine to keep them active and engaged?
- 6What is your current process for addressing and resolving family concerns, and how do you ensure that feedback is tracked and acted upon?
Personalized based on this facility's data
Key Review Excerpts
“PT and OT Department the best in this area. That entire team should get a raise.”
“My wife has been there 5 weeks and it has been a nightmare. One of her meds required once a day was not given for at least a week. We were told that records indicated she had been given the med.”
“It's nasty, outdated, blood spatter on the curtains, parts of the floor looks like it hasn't been cleaned in years. The ice they provide to the patients comes out of a cooler in the hallway that they add ice to, never cleaned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 7 deficiencies, including recent issues in September 2025 involving medication management, nutrition, respiratory care, and privacy protection. Problems span care planning, medication safety, nutrition, and infection control, with issues recurring across multiple surveys from 2022 to 2025. While the facility has corrected each cited deficiency, the persistent pattern of violations across core care areas warrants careful consideration during any visit.
Sep 10, 2025Complaint6
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 12, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 26, 2024Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 10, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
Jan 26, 2024
$4,271
Ownership & Operations
Who Operates This Facility
Millennium Post Acute Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 327 of 328 (Worst)
Ownership & Management
Owners
Hopewell Healthcare, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
231 reviews from families & visitors
Official Website
Visit millenniumpostacute.com
Medicare data downloads
Original nursing home datasets
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