Sterling Oaks Rehabilitation
Strong Medicare quality ratings; families often praise effective physical therapy and wound care. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility offers excellent specialized therapy and wound care that can significantly aid in physical recovery. However, the high frequency of reports regarding medication errors and hygiene neglect is a major red flag. If you choose this facility, you must implement a rigorous daily check of medication logs and hygiene status.
Google Reviews
Google Reviews
70 reviews on Google“Families considering Sterling Oaks Rehabilitation will find a facility with highly praised physical therapy and wound care specialists, with several reviewers noting significant recovery progress. However, there are serious, recurring allegations of medical neglect, medication errors, and severe understaffing that lead to hygiene issues and delayed care. While some families report excellent communication and a warm environment, others describe life-threatening situations involving improper monitoring and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and wound care
- Friendly and compassionate certain nursing staff
- Engaging social and activity programs
- Smooth admission and discharge coordination
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Hygiene and incontinence care delays (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses to acknowledge reviews. While they do attempt to address negative feedback with professional language and contact information, the positive responses rarely deviate from pre-written scripts.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback; how does the administration use resident and family input to improve daily care?
- 2With your high ratings in physical therapy and wound care, how do you customize rehabilitation plans for each resident?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How do you ensure that hygiene and personal care needs are met promptly, even during busier shifts?
- 5Could you tell me more about the social and activity programs available to keep residents engaged and connected?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“My 84yr old father is receiving physical therapy at Sterling Oaks. He is still very weak, however in just a few days, I have noted how his physical condition has improved.”
“My grandmother was only there for about a week. On her second day, my mother and I walked in to find her completely naked on the floor, her arm bent backwards, crying for help.”
“The level of care is beyond subpar with major short staffing (at many times only one C)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sterling Oaks has concerning patterns with 22 deficiencies across 6 surveys, including 7 complaint-triggered issues where families reported problems. Medication management problems appear repeatedly across multiple years, along with recurring issues in medical records handling and care planning. While the facility has corrected each cited deficiency, the persistent complaints and repeated medication safety violations suggest ongoing quality concerns that warrant careful consideration during your visit.
Nov 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 27, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 27, 2025Routine3
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 5, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
KATY LONG TERM CARE, LLC
ANDREW A AHO
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 26 (Best)
Ownership & Management
Owners
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit sterlingoaksrehab.com
Medicare data downloads
Original nursing home datasets
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