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Strong Medicare quality ratings; public reviewers often praise effective physical therapy and wound care. Still worth an in-person visit.
based on 71 Google reviews
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Sterling Oaks Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy and wound care and friendly and compassionate certain nursing staff. Review the component ratings and current source records before deciding.
Families considering Sterling Oaks Rehabilitation will find a facility with highly praised physical therapy and wound care specialists, with several reviewers noting significant recovery progress. However, there are serious, recurring allegations of medical neglect, medication errors, and severe understaffing that lead to hygiene issues and delayed care. While some families report excellent communication and a warm environment, others describe life-threatening situations involving improper monitoring and lack of responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 107 analyzed
The owner relies heavily on a small set of repetitive, templated responses to acknowledge reviews. While they do attempt to address negative feedback with professional language and contact information, the positive responses rarely deviate from pre-written scripts.
Personalized based on this facility's data
Key Review Excerpts
“My 84yr old father is receiving physical therapy at Sterling Oaks. He is still very weak, however in just a few days, I have noted how his physical condition has improved.”
“My grandmother was only there for about a week. On her second day, my mother and I walked in to find her completely naked on the floor, her arm bent backwards, crying for help.”
“The level of care is beyond subpar with major short staffing (at many times only one C)”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Sterling Oaks has concerning patterns with 22 deficiencies across 6 surveys, including 7 complaint-triggered issues where families reported problems. Medication management problems appear repeatedly across multiple years, along with recurring issues in medical records handling and care planning. While the facility has corrected each cited deficiency, the persistent complaints and repeated medication safety violations suggest ongoing quality concerns that warrant careful consideration during your visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Winniestowell Hospital District
for profit
KATY LONG TERM CARE, LLC
ANDREW A AHO
Fundamental Healthcare
67 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 26 (Highest rating)
Owners
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
71 reviews from families & visitors
Official Website
Visit sterlingoaksrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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