Heritage Park of Katy Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 130 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing frequent communication and high-quality rehabilitation services. While there were serious reports of neglect and poor hygiene in previous years, recent reviews suggest a significant turnaround in management and cleanliness. However, you should still verify current staffing levels during evening and weekend shifts.
Google Reviews
Google Reviews
130 reviews on Google“Families considering Heritage Park of Katy can expect a facility that is highly praised for its compassionate, attentive nursing staff and exceptional communication regarding resident progress. While recent reviews highlight a clean, vibrant, and well-managed environment, older reviews and a few outliers raise serious concerns regarding historical issues with hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent family communication and transparency
- Clean and well-maintained environment
- Effective rehabilitation and therapy programs
- Engaging activities and social programs
Concerns
- Historical issues with hygiene and sanitation (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read that families really appreciate the transparency and communication here; how do you typically keep loved ones updated on their daily care?
- 2We are looking for a place with great social engagement, so could you tell us more about the specific activities and social programs available for residents?
- 3What specific steps are your housekeeping and maintenance teams taking to ensure the facility remains clean and well-maintained for everyone?
- 4In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 5We've heard great things about your rehabilitation and therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 6What is the best way for us to reach the nursing team directly if we have a quick question or concern about our family member's care?
Personalized based on this facility's data
Key Review Excerpts
“After trying three other 'upscale' rehabilitation centers, I learned that luxury aesthetics don't guarantee quality care. Heritage Park truly feels like home, not a hotel.”
“Every two weeks, I get a thoughtful, detailed phone call from the staff giving a real progress report on how she's doing—medically, physically, everything.”
“The food is cooked and prepared on site and tastes very good. There is a different variety each day of meats, vegetables, breads, fruits, and desserts.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The most frequent issues involve medication management, fire safety systems, and care planning, with problems persisting across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the ongoing complaints and recurring issues in critical areas like pharmaceutical services and resident safety suggest potential quality concerns that warrant careful consideration.
Nov 7, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nov 7, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 7, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 30, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Sep 30, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 22, 2022Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 30, 2023
$25,508
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
HERITAGE PARK OF KATY, LLC
MR. STANLEY P LIRA
Chain Affiliation
Oakbend Medical Center
5 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 4 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit hpkaty.com
Medicare data downloads
Original nursing home datasets
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