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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 59 Google reviews
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Public Google reviewers rate Caydance Assisted Living and Memory Care highly. Reviewers highlight: compassionate and attentive nursing staff, smooth transition and admissions process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Caydance is highly regarded by many families for its compassionate, attentive staff and its warm, family-like atmosphere. However, recent reviews have raised serious alarms regarding pest issues (roaches), theft of personal belongings, and inconsistent medication management. Families should weigh the long-standing reputation for kindness against recent reports of declining cleanliness and security.
Quality Themes
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Concerns
Rating Trends
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Distribution · 62 analyzed
The owner uses highly personalized, warm, and appreciative language for 5-star reviews, often mentioning specific staff members or details. However, they use an identical, canned template to respond to all 1-star reviews, failing to address specific allegations like theft or pests.
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and bright, the staff is nothing but friendly to both me and m”
“I am a hospice nurse who has been coming to Caydance for almost 2.5 years and I see both memory care and assisted living residents. During this time I’ve gotten to know many of the caregivers and management team. They have very little turnover which is not very common in assisted living care.”
“Employees steal from guests. We did a test and hid certain things and they were stolen. One or two people have great attitudes and may be great people but not everyone.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Caydance Assisted Living and Memory Care was conducted on June 26, 2024. While there are no current enforcement actions on record, historical inspection data from late 2018 shows several citations related to fire safety and maintenance protocols that were subsequently corrected.
Life Safety Code (7 violations)
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure compliance with licensing standards for assisted living facilities requirements regarding emergency evacuation plans.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
24802 Kingsland Blvd Opco LLC
for profit
SAGORA SENIOR LIVING, INC
CHRISTINE CORTES
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Official Website
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TX HHSC — View Official Record
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