Falcon Point Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (73%)
- High RN turnover (80%)
Above average in Texas · Below recommended RN staffing · Very high staff turnover · $19,684 in fines
What this means for your family
This facility offers an excellent rehabilitation and physical therapy program that can significantly aid recovery. However, families should exercise extreme caution regarding nursing care and hygiene, as there are documented patterns of unresponsive call buttons and inadequate patient cleaning. We recommend verifying the current staffing levels and communication protocols before admission.
Google Reviews
Google Reviews
88 reviews on Google“Falcon Point Post Acute is highly regarded by many for its exceptional physical and occupational therapy teams and professional admissions staff. However, there are significant and recurring reports of patient neglect, including issues with hygiene, unresponsive call buttons, and inadequate wound care. Families should be aware of a sharp divide in experiences between those praising the rehab services and those reporting serious safety and sanitary concerns.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy services
- Professional and helpful admissions and social work staff
- Clean and well-maintained facility (noted by many recent reviews)
- Compassionate therapy technicians and aides
Concerns
- Unresponsive nursing staff and call buttons (mentioned by 4 reviewers)
- Issues with patient hygiene and odors (mentioned by 3 reviewers)
- Difficulty reaching management or administrative staff via phone (mentioned by 3 reviewers)
- Inconsistent medication management and pharmacy issues (mentioned by 2 reviewers)
- Shortage of essential supplies like linens and wipes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy programs; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shifts or overnight?
- 3What specific protocols do you have in place to ensure medication is administered accurately and that pharmacy orders are always up to date?
- 4Could you describe the dining experience here, specifically how you manage meal variety and ensure the food is nutritious and appetizing for the residents?
- 5How does the facility manage daily supplies like linens and hygiene essentials to ensure every resident has what they need for their personal care?
- 6What is the process for communicating important medical updates or changes in condition from the nursing staff to the family members?
Personalized based on this facility's data
Key Review Excerpts
“The Outpatient Rehab Services offered by Falcon Point Post Acute has been a wonderful extension of their services. My 96-year-old mother stayed there after a pace maker procedure. After 23 days of skilled nursing and physical therapy, she was offered Outpatient Rehab Services to continue at home.”
“The wound care team did not treat the small pressure sore on my step father's heel. It became larger and infected with MRSA. I had to clean his room each time I visited.”
“Jenera Thierry in Admissions was extremely helpful. She was patient and answered all of our questions. She brought in Belinda Torres from the Business office...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 7 complaint-triggered inspections, indicating ongoing concerns at this facility. The most recurring problems involve infection control (appearing across multiple years), fire safety systems, and medication management issues. While the facility has corrected deficiencies when cited, the persistent pattern of complaints and repeat violations in critical areas like infection control suggest families should carefully evaluate whether this facility can consistently maintain safe care standards.
Mar 27, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 6, 2026Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 8, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jan 10, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nov 4, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 19, 2024
$19,684
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
FALCON POINT OPCO LLC
JAMES USSERY
Chain Affiliation
Cross Healthcare Management
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 6
Ownership & Management
Owners
Kilgore, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit jobs.apploi.com
Medicare data downloads
Original nursing home datasets
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