Starling View Manor #1
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State Inspection History
State Inspections
Source: VA State Licensing Agency
Mar 3, 2026Other
Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/03/2026 from 07:00 AM to 11:30 AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 6 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 2 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at (540)-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure that a staff record contained verification that the staff person has received a copy of his or her current job description. EVIDENCE: 1. During the on-site inspection, the record for staff 2 contained documentation that staff 2 is working as a direct care staff member; however, the record contained a signed job description for a housekeeping staff member. 2. An interview with staff 3 revealed that staff 2 is a direct care staff member and has not worked as a housekeeping staff member for several years. 3. Staff 3 indicated that a direct care staff member job description has not been provided to or signed by staff 2 as of the date of inspection.
Based on record review and staff interview, the facility failed to ensure that for residents who meet the criteria for assisted living care, by the time the comprehensive individualized service plan ( ISP
Based on record review and staff interview, the facility failed to ensure that the rights and responsibilities of residents in assisted living facilities shall be reviewed annually with each resident/legal representative/responsible individual and each staff person. Evidence of this review shall be the residents? or staff person?s written acknowledgment of having been so informed, which shall include the date of the review and shall be filed in the resident or staff person?s record. EVIDENCE: 1. During the on-site inspection, the record for resident 1, admitted 01/05/2023, contained a most recent resident rights review of 01/05/2025. 2. The record for resident 2, admitted 02/15/2021, contained a most recent resident rights review of 02/14/2025. 3. The record for staff 2, date of hire 06/01/2015, contained a most recent resident rights review of 02/27/2024. 4. An interview with staff 3 during the inspection revealed that resident 1, resident 2, and staff 2 have not had a more recent annual resident rights review.
Based on observation, staff interview, and record review, the facility failed to implement a portion of its medication management plan, specifically regarding its methods to ensure that each resident?s prescription medications and any over-the-counter drugs and supplements ordered for the resident are filled and refilled in a timely manner to avoid missed dosages: EVIDENCE: 1. During the on-site inspection, LI observed the morning medication administration for resident 1 at approximately 07:15 AM. 2. While performing an audit of the medication cart, LI observed that resident 1 should have had the following medication available at the facility: LOSARTAN POTASSIUM 100 MG ? Take 1 tab by mouth daily for hypertension; however, that medication was not in the medication cart. 3. An interview with staff 1 at that time revealed that resident 1 has been out of that medication due to pharmacy issues. 4. A review of the March 2026 and Feb 2026 medication administration records ( MAR
May 9, 2025Complaint
Type of inspection: Complaint # 62342 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/09/2025 from 05:00 PM to 06:10 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 05/01/2025 regarding allegations in the area(s) of: Resident care and related services Number of residents present at the facility at the beginning of the inspection: 7 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegation(s); area(s) of non-compliance with standard(s) or law were: Resident care and related services. A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on observation and staff interview, the facility failed to ensure that medications remain in the pharmacy issued container, with the prescription label or direction label attached, until administered to the resident. EVIDENCE: 1. During the on-site follow-up investigation, LI performed a medication cart audit with staff 1 at 05:10 PM. In the top drawer of the cart, LI observed a small plastic bag which contained several pills that were out of their pharmacy issued containers. Resident 1?s name was written on the outside of the plastic bag and the time of 8 PM was also written. 2. An interview with staff 1 revealed that those medications for resident 1 had been prepared in advance for evening medication administration which occurs around 8 PM. 3. Staff 1 indicated to LI which medications are administered to resident 1 at the daily 8 PM administration. From that indication, LI was able to review signed physician?s orders and to identify the pills in the plastic bag that had resident 1?s name on it. Those medications were identified as: QUETIAPINE FUMARATE 100 MG TAB ? Take 1 tablet by mouth at bedtime for sleep disturbance; MELATONIN 5 MG CAP/TAB - Take two cap/tab by mouth every evening as needed for sleep. TAMSULOSIN HCL 0.4 MG CAP - Take 2 capsules by mouth every night at bedtime . LORAZEPAM 0.5 MG TAB - Take 1 tablet by mouth once as directed between 4 & 5 PM, then 2 tabs at bedtime for anxiety.
Dec 10, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/10/2024 from 08:25 AM to 12:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and staff interview, the facility failed to ascertain, prior to admission, whether a potential resident is a registered sex offender and shall document in the resident?s record that this was ascertained and the date the information was obtained. EVIDENCE: 1. The record for resident 1 indicates that the resident was admitted 07/01/2024; however, the record did not contain documentation that the resident?s sex offender status had been obtained. 2. Interview with staff 2 revealed that a sex offender status check had not been completed as of the date of inspection.
Based on observation and staff interview, the facility failed to ensure that the interior of the facility shall be maintained in good repair and kept clean and free of rubbish. EVIDENCE: 1. While performing a walk-through of the facility on the date of inspection, LI entered the downstairs bathroom, across from the office, with staff 2 and staff 3. At that time, LI observed that the top layer of flooring outside of the shower and going through the doorway was chipped and the floor underneath was soft and sunken when stepped on. 2. Staff 2 and staff 3 indicated that they had not noticed the floor like this before but felt that it was likely from a water leak and would have someone to come out and work on it.
Nov 9, 2023RoutineCleanReport
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/09/2023 from 09:00 AM until 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Nov 17, 2022Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/17/2022 09:00 AM ? 01:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 7 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review, the facility failed to ensure that the fall risk rating shall be reviewed and updated after a fall. EVIDENCE: 1. The record for resident 1 contained documentation of a fall with injury on 10/20/2022; however, the only fall risk rating found in the resident record was dated 03/07/2022. 2. Interview with staff 3 indicated that the fall risk rating from 03/07/2022 was the most current.
Based on observation, the facility failed to ensure the availability of a 96-hour supply of emergency food and drinking water. At least 48 hours of the supply must be on site at any given time, of which the facility?s rotating stock may be used. EVIDENCE: 1. While completing a physical plant tour of the facility on the date of inspection, LI did not observe any emergency drinking water in the facility. 2. Interview with staff 3 determined that there was no emergency drinking water in the facility at that time.
May 26, 2022ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/26/2022 12:00 PM ? 02:30 PM; 07/22/2022 11:30 AM ? 12:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 05/19/2022 regarding allegations in the area(s) of: Resident discharge; Resident care and related services, Resident accommodations, and Building and Grounds. Number of residents present at the facility at the beginning of the inspection: 8 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 6 Observations by licensing inspector: N/A Additional Comments/Discussion: LI completed an on-site inspection with interviews on two separate dates to ensure that the facility was in regulatory compliance due to the complaint allegations. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Oct 19, 2021Routine
A monitoring inspection was initiated on 10/19/2021 and concluded on 10/22/2021. The owner and the assistant administrator were contacted by telephone to initiate the inspection. The owner reported that the current census was seven. The inspector emailed the owner a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed two resident records, two staff records, resident roster, staff roster, staff schedule, facility healthcare oversight, fire and emergency drills, health department inspection, and dietician oversight submitted by the facility to ensure documentation was complete submitted by the facility to ensure documentation was complete. The inspector conducted the on-site portion of the inspection on 10/22/2021. An exit interview was conducted with the assistant administrator on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. Information gathered during the inspection determined non-compliance(s) with applicable standards or law, and violations were documented on the violation notice issued to the facility.
650-B Based on record review, the facility failed to ensure that physician or other prescriber orders, both written and oral, for administration of all prescription and over-the-counter medications and dietary supplements shall identify the diagnosis, condition, or specific indications for administering each drug. EVIDENCE: 1. The current physician?s orders for resident 1 did not contain a diagnosis, condition, or specific indications for administration for the following medications: Quetiapine 100 mg tablet, Trazadone 100 mg tablet, Aripiprazole Lauroxil ER 44 mg/1.6 mL suspension, Lisinopril Hydrochlorothiazide 20-1, Metformin HCL 1,000 mg tablet, Lovastatin 10 mg tablet, Metformin HCL 500 mg tablet, Clonidine HCL 0.1 mg tablet. 2. The current physician?s orders for resident 2 did not contain a diagnosis, condition, or specific indications for administration for the following medications: Aspirin 81 mg Ec tablet, Docusate Na 100 mg capsule, Ergocalciferol 1250 mg (50,000 unit) capsule, Furosemide 20 mg tablet, Haloperidol Decanoate 100 mg/mL Vial 1 mL, Insulin Aspart (Novolog) 100 unit/MI Vial 10 mL, Lantus 100U/mL injection 50U, Lisinopril 10 mg tablet, Olanzapine 15 mg rapid disintegrating tablet, Omeprazole 20 mg Ec capsule, Simvastatin 40 mg tablet, Dorzolamide HCL 2% drops, Latanoprost 0.005% drops.
700-1 Based on record review, when oxygen therapy is provided, the facility failed to ensure that physician?s orders include the oxygen source, such as compressed gas or concentrators. EVIDENCE: 1. The physician?s orders for resident 2, dated 10/6/2021, did not indicate the source of the prescribed oxygen therapy.
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