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Kings Grant Retirement Community-Craig Assisted Living

Families consistently rate this highly — reviewers highlight friendly and caring staff. Schedule a visit to confirm the fit.

350 Kings Way Rd., Martinsville, VA 2411285 bedsLicensed & Active
Google rating
4.6/5

based on 54 Google reviews

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What this means for your family

This facility is a strong candidate if you prioritize a clean environment and a warm, caring staff. However, families should be prepared for high costs and should verify if the current level of facility maintenance meets your expectations for the price paid.

Google Reviews

Google Reviews

54 reviews on Google
Families will find a clean and beautiful facility with a highly praised, friendly, and caring staff. While the campus is noted for its lovely landscaping and well-maintained interior, some reviewers have raised concerns regarding the high cost of care relative to the facility's upkeep and specific exterior maintenance.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/ACommsN/AValue4.0

Strengths

  • Friendly and caring staff
  • Clean and beautiful interior
  • Well-maintained landscaping
  • Engaging resident activities

Concerns

  • High cost relative to facility condition (mentioned by 2 reviewers)
  • Exterior maintenance/trim quality

Rating Trends

Tap a year to see what changed

2345.0'19(1)4.84.6'21(9)4.45.0'23(2)3.05.0'25(2)5.0'26(1)

Distribution · 30 analyzed

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How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how beautifully the grounds and interiors are maintained; are there any upcoming plans for exterior renovations or landscaping updates?
  • 2We noticed how much the management values feedback from the community; how does the team use resident and family suggestions to improve the facility?
  • 3With the engaging resident activities mentioned by others, could you walk us through what a typical weekly social calendar looks like for someone in assisted living?
  • 4Since you are memory care certified, how do you specifically tailor medical care and emergency responses for residents with cognitive decline?
  • 5Given the premium nature of the community, how would you describe the overall value and the specific amenities included in the monthly cost?
  • 6The staff seems to be a real highlight here; how do you ensure that the friendly and caring culture is maintained as the community grows?

Personalized based on this facility's data


Key Review Excerpts

Kimgs Grant ia a fantastic Retirement Center.The Staff is fantastic and very friendly.

Long-term resident's family · 2024★★★★★

I like Kings Grant the residents are great but when it comes to a few members of staff that's another story. Also you would think for the amount of money the residents pay to be there everything would be in order and up to date but its not

Resident/Visitor · 2021★★★★

Very well run facility with caring and knowledgeable staff

Resident/Visitor · 2021★★★★★
Source: 54 Google reviews

State Inspection History

State Inspections

Source: VA State Licensing Agency

6total
9deficiencies
Sep 3, 2025Routine
CleanReport

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/2025 from 08:15 AM to 05:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 50 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

Oct 29, 2024Routine

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/29/2024 from 08:30 AM until 05:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

22VAC40-73-380-A

Based on record review and staff interview, the facility failed to ensure that prior to or at the time of admission to an assisted living facility, specific personal and social information shall be obtained on the resident. EVIDENCE: 1. The record for resident 3, admitted 03/26/2024, contained a personal and social data sheet that was incomplete for the following specific information for resident 3: Most recent home address; if there any allergies; address from which received; birthplace; interests and hobbies; lifetime vocation or career or primary role; advanced directive status; and current behavioral and social functioning ? including strengths or problems. 2. The record for resident 5, admitted 07/06/2023, contained a personal and social data sheet that was incomplete for the following specific information for resident 5: Most recent home address; if there any allergies; address from which received; birthplace; interests and hobbies; lifetime vocation or career or primary role; advanced directive status; and current behavioral and social functioning ? including strengths or problems. 3. The record for resident 6, admitted 04/18/2024, contained a personal and social data sheet that was incomplete for the following specific information for resident 6: Special interests and hobbies; if there are any allergies; advanced directive status; if there is a history of mental health or intellectual disability services; current behavioral and social functioning ? including strengths or problems; and if there is a history of substance abuse. 4. An interview with staff 4 and 5 could identify the existence of personal and social data sheets that contain all required information on residents 3, 5, and 6.

22VAC40-73-450-F

Based on record review and staff interview, the facility failed to ensure that the individualized service plan ( ISP

Jul 9, 2024Routine

Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/09/2024 from 11:00 AM until 12:45 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 06/23/2024 regarding allegations in the area(s) of: Resident care and related services. Number of residents present at the facility at the beginning of the inspection: 57 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the self-report; area(s) of non-compliance with standard(s) or law were: Resident care and relate services. A violation notice was issued; any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

22VAC40-73-550-C

Based on record review and staff interview, the facility failed to ensure that any resident of an assisted living facility has the rights and responsibilities as provided in ? 63.2-1808 of the Code of Virginia and this chapter, specifically regarding that a resident is to be treated with courtesy, respect, and consideration as a person of worth, sensitivity, and dignity (11). EVIDENCE: 1. A facility reported incident, submitted to LI on 06/23/2024, indicated that on the evening of 06/21/2024, staff 1 reported to staff 3 that while staff 1 and staff 2 were working in the safe, secure unit assisting resident 1 with toileting, resident 1 smeared a wipe covered with feces onto staff 1?s face. 2. The LI?s review of healthcare provider notes for resident 1, dated 06/21/2024, reveal that resident 1 has a diagnosis of ?dementia of the Alzheimer type with behavioral disturbance? with an onset date of 05/15/2022. The uniform assessment instrument and individualized service plan for resident 1, both completed 05/26/2024, indicate that resident 1 requires mechanical assistance (rails) and physical assistance of staff with toileting, has abusive/aggressive/disruptive combative behaviors less than weekly, and is disoriented to time and place all of the time. 3. Per a documented facility interview with staff 1 on 06/30/2024, her initial reaction to resident 1 touching staff 1?s face with a wipe covered in feces was for staff 1 to take the clean wipe that was in her own hand and touch resident 1?s face with it. Upon further reflection about the incident, staff 1 was concerned that it might have been considered abuse to resident 1; therefore, staff 1 reported herself to staff 3. 4. The facility?s documented interview with staff 2 confirmed that staff 1 and staff 2 were assisting resident 1 with toileting and resident 1 took a wipe with feces on it and touched staff 1 in the face with it. Staff 2 revealed that at that moment, she quickly moved out of the way and turned her head, so staff 2 did not observe staff 1 touch resident 1 in the face with a clean wipe. 5. The facility?s incident report indicates that as a result of staff 1?s self-report, the facility placed staff 1 on leave indefinitely until staff 4 and staff 5 return on 07/01/2024 to investigate. 6. Per the LI?s interview with staff 4 and staff 5 on 07/09/2024 and documentation from the finalized self-report, a final written warning notice was issued, and disciplinary action was taken against staff 1 due to the incident of putting a clean wipe to resident 1?s face in response to resident 1 putting a fecal-soiled wipe to staff 1?s face. In addition, per the LI?s interview with staff 4 and staff 5 and a review of staff 1?s record, a detailed remedial action plan will be implemented immediately and over the course of the next six months.

Aug 23, 2023Routine

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/23/2023 from 09:00 AM until 04:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

22VAC40-73-220-A

Based on resident record review and staff interview, the facility failed to ensure that when private duty personnel from licensed home care organizations provide direct care or companion services to residents in an assisted living facility that the direct care or companion services provided by private duty personnel to meet identified needs shall be reflected on the resident?s individualized service plan ( ISP

22VAC40-73-325-C

Based on record review, the facility failed to ensure that if a resident who meets the criteria for assisted living care falls, there must be documentation that shows an analysis of the circumstances of the fall and interventions that were initiated to prevent or reduce risk of subsequent falls. EVIDENCE: 1. The uniform assessment instrument for resident 2, dated 03/10/2023, indicates that resident 2 is appropriate for assisted living level of care. 2. The progress notes for resident 2 contain documentation of falls that occurred on 06/13/2023 and 07/03/2023. 3. The record for resident 2 contained MORSE Fall assessments dated 06/13/2023 and 07/03/2023; however, that documentation did not contain an analysis of the circumstances of the fall nor interventions that were initiated to prevent or reduce risk of subsequent falls.

22VAC40-73-450-F

Based on record review, the facility failed to ensure that a review and update of the Individualized Service Plan ( ISP

Aug 18, 2022Routine

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/18/2022 09:00 AM to 04:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov

22VAC40-73-1090-A

Based on record review, the facility failed to ensure that prior to admission to a safe, secure environment, the resident shall have been assessed by an independent clinical psychological or by an independent physician as having a serious cognitive impairment due to a primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his own safety and welfare. EVIDENCE: Resident 4 was admitted to the safe, secure unit on 06/01/2022. The Assessment of Serious Cognitive Impairment form for this resident, completed 05/26/2022, indicated that the resident was diagnosed with a serious cognitive impairment due to a primary psychiatric diagnosis of dementia; however, the form also indicates that the resident is able to recognize danger or protect his own safety and welfare.

22VAC40-73-680-G

Based on resident record review, the facility failed to have over-the-counter (OTC) medication labeled with the resident?s name. EVIDENCE: 1. The medication cart in the memory care unit had four bottles of Aspirin 81 mg and one box of Debrox not labeled with a resident name. 2. Staff 2 identified these as belonging to resident 13.

22VAC40-73-680-M

Based on resident record review and observation, the facility failed to have PRN

Oct 12, 2021Routine
CleanReport

A monitoring inspection was initiated on 10/12/2021 and concluded on 10/14/2021. The administrator was contacted by telephone to initiate the inspection. The administrator reported that the current census was 57. The inspector emailed the administrator a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed four resident records, four staff records, the Sworn Disclosure Statement and Criminal Record Report for all new staff members, resident roster, staff roster, staff schedule, facility healthcare oversight, fire and emergency drills, health department inspection, and dietician oversight submitted by the facility to ensure documentation was complete submitted by the facility to ensure documentation was complete. The inspector conducted the on-site portion of the inspection on 10/14/2021. An exit interview was conducted with the administrator and Director of Nursing on the date of the on-site inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. The information gathered during the inspection determined no violations with applicable standards or law. No violations were issued.

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References & Resources

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