Stanleytown Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 422 Google reviews
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What this means for your family
Stanleytown is highly regarded for its physical therapy and engaging activities program, making it a strong choice for short-term rehab. However, families should be aware of reports regarding slow response times to call lights and occasional dietary errors; we recommend visiting during off-hours to observe staffing levels and asking how the facility handles medication scheduling.
Google Reviews
Google Reviews
422 reviews on Google“Stanleytown Health and Rehabilitation Center receives high praise for its clean environment, friendly staff, and effective physical therapy programs. While many families report excellent care and a welcoming atmosphere, some reviewers have raised serious concerns regarding medication timing, responsiveness of staff during night shifts, and occasional lapses in dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Engaging and active social/activities department
- Friendly and professional nursing staff
Concerns
- Slow response times to call buttons, especially at night (mentioned by 3 reviewers)
- Medication management and timing issues (mentioned by 2 reviewers)
- Dietary errors and meal service delays (mentioned by 3 reviewers)
- Understaffing concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 235 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you use that input to continuously improve the resident experience?
- 2Given that staffing levels are a priority for quality care, what steps is the facility taking to ensure that call buttons are answered promptly, particularly during the overnight hours?
- 3Could you walk me through the current process for medication administration to ensure that timing and accuracy are consistently maintained for residents?
- 4I’ve heard great things about your therapy and social programs; how do you balance those active schedules with the daily meal service to ensure residents receive their meals on time and as ordered?
- 5With your 5-star CMS rating, what specific protocols do you have in place to maintain that high standard of care while addressing the recent health inspection findings?
- 6What does a typical afternoon look like in terms of social engagement, and how do you encourage residents to participate in the activities department's offerings?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department is top notch and they gave my wife the drive and motivation to get her knee bending”
“The nurses and aides are wonderful and really care but are understaffed. The few are running all the time and doing their best. They never make you feel like they are too busy even though they are!”
“My grandmother was here for rehab before she passed away. I witness some of the demeanor and attitudes of her caretakers. One time I was sitting there with her and she pressed the nurse call button many times and no one came until 43mins later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 46 deficiencies across recent surveys, with families filing complaints about care quality, abuse prevention, and nutrition. The most recurring issues involve fire safety and building maintenance, medication management, and care planning. While all deficiencies show correction dates, problems with fire safety systems and care standards have persisted across multiple years, indicating ongoing operational challenges families should carefully evaluate.
Apr 18, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 13, 2023Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 19, 2021Routine26
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Ownership & Operations
Who Operates This Facility
Stanleytown Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 1 of 57 (Best)
Ownership & Management
Owners
Stanleytown Holdings LLC
Owner · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
422 reviews from families & visitors
Official Website
Visit stanleytownrehab.com
Medicare data downloads
Original nursing home datasets
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