St Paul's Senior Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $227,658 in fines
What this means for your family
While St. Paul's offers a clean, attractive environment and some highly compassionate staff, the facility is currently struggling with systemic issues regarding staffing levels and food service. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to observe staff attentiveness and inquire specifically about their current turnover rates and administrative communication protocols.
Google Reviews
Google Reviews
52 reviews on Google“St. Paul's Senior Community presents a polarized experience, with some families praising the beautiful, clean facilities and dedicated individual staff members, while others report significant failures in basic care and communication. Critical concerns include inconsistent food quality, understaffing, and administrative issues that have caused stress for families managing their loved ones' care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Compassionate and dedicated individual staff members
- Effective rehab therapy services
- Engaging activities for independent living residents
Concerns
- Poor food quality and service (cold, late, or missing items) (mentioned by 2 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)
- Administrative and communication failures (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a modern, well-maintained environment; how do you ensure that same level of attention is applied to the dining experience and meal service consistency?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call buttons?
- 3I see that you are active in responding to feedback online; what is your process for keeping families updated and involved when a concern regarding their loved one's care arises?
- 4Since the rehab therapy services are highly regarded here, how do you integrate those therapeutic goals into the daily routine for residents who aren't in formal sessions?
- 5With 12 recent state violations, what specific steps has the leadership team taken over the last few months to improve compliance and overall quality of care?
- 6What opportunities are available for residents to socialize and participate in activities, and how do you ensure those programs remain engaging for individuals with varying levels of mobility?
Personalized based on this facility's data
Key Review Excerpts
“Michaela doesn’t just care for my dad—she cared for our whole family. She went out of her way to call me to chat with Dad ( I’m in Denver) and I’ll never forget her compassion.”
“My grandmother stays in the skilled nursing facility here. Each time I see her, she is clean, groomed appropriately, and in a good mood. Her room is kept tidy and clean.”
“The food is constantly cold. Rarely have what is on their monthly menus. Food served late…no fruit, no coffee, super small portions, etc. asked for Kleenex and told they didn’t have any.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints about St. Paul's Senior Community, triggering over half of the facility's 52 federal deficiencies across recent inspections. The most recurring problems involve accident prevention and safety supervision, meal quality and dietary services, and resident rights violations. While the facility corrects cited issues, the pattern of repeated complaints in the same care areas—particularly safety hazards and food service—suggests ongoing operational challenges that warrant careful consideration during any visit.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 12, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 9, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 25, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 17, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 5, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Jan 17, 2025
$83,317
Payment Denial
Jan 17, 2025
23-day denial
Fine
Jun 12, 2024
$54,665
Fine
Apr 18, 2024
$16,801
Fine
Mar 8, 2024
$12,035
Fine
Dec 5, 2023
$60,840
Ownership & Operations
Who Operates This Facility
St Paul's Senior Community
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 23 of 25 (Worst)
Ownership & Management
Owners
Ti-Belleville LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Nexus Pavilion at Belleville
< 1 miNursing Home · Belleville, IL
Evercare of Swansea
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Bria of Belleville
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Helia Southbelt Healthcare
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Evervella of Swansea
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Memorial Care Center
2.5 miNursing Home · Belleville, IL