Nursing HomeMedicaid Investigative

Helia Southbelt Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

101 South Belt West, Belleville, IL 62220|156 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

2.9/5

based on 61 Google reviews

(618) 277-7700 Directions

Street View

Watch Helia Southbelt Healthcare

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (13 vs median 11.0)

Bottom 25% in IL · Critically understaffed (RN) · Worst in HELIA HEALTHCARE chain · $58,910 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility presents significant risks regarding medical oversight and communication. While some families found the admission process smooth, the documented history of improper nursing care and extreme difficulty reaching staff by phone is a major red flag that requires direct investigation.

Google Reviews

61 reviews on Google

“Families should exercise extreme caution when considering this facility due to severe allegations of improper nursing care, neglect, and poor communication. While some family members praise the staff for being helpful during the admission process, multiple reviewers report critical issues including unresponsiveness to phone calls and serious medical negligence.”

Quality Themes

Tap a score for details

Strengths

Helpful admission and discharge coordination
Welcoming environment for visitors
Supportive staff during transition to home health

Concerns

Unresponsive communication and difficulty reaching staff via phone (mentioned by 3 reviewers)
Allegations of improper nursing care and medical neglect (mentioned by 2 reviewers)
Unprofessional staff behavior and lack of accountability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard great things about how helpful the admission and discharge team is; can you walk us through how you support families during that initial transition?
2How do you ensure that communication between the nursing staff and family members stays consistent and timely, especially if we have a question after hours?
3With the recent state inspections, what specific steps is the facility taking to address past deficiencies and improve the overall quality of care?
4How does the nursing team monitor for medical needs and respond quickly if a resident's condition changes unexpectedly?
5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
6What is the current plan for improving the cleanliness and upkeep of the resident rooms and common areas?

Personalized based on this facility's data

Key Review Excerpts

“My mom was in Four Fountains Nursing Home ffor 2 weeks after recovering from RSV to gain her strength back . This place took very good care of my mom and many times eased my anxiety by handling the admission and exit strategy for me with ease .”

Rehab patient's family · 2026★★★★★

“Every time I go in to visit my family member I am always greeted by a great group of employees who are always very welcoming and always eager to help with any questions I have or needs my family member has.”

Long-term resident's family · 2023★★★★★

“Got a reply for my complaint from IDPH. 9 pages of investigation notes. Final note: VALID complaint of "Improper Nursing Care"”

Rehab patient's family · 2024★☆☆☆☆

Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.34hrs

46%

Registered nurses for medical care

Total Nursing

3.13hrs

76%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility29.8%

Mixed vs Avgs

Here

29.8%

12.1%

52.5%

St. clair

34.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

95.5%

91.8%

St. clair

87.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.9%

Better than Avg

Here

11.9%

19.4%

21.1%

St. clair

19.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility14.9%

Better than Avg

Here

14.9%

15.5%

21.8%

St. clair

19.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.7%

Better than Avg

Here

96.7%

93.4%

90.0%

St. clair

89.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

15.3%

15.9%

St. clair

15.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility76.9%

Mixed vs Avgs

Here

76.9%

79.8%

63.1%

St. clair

58.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility75.1%

Mixed vs Avgs

Here

75.1%

81.8%

69.0%

St. clair

72.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility5.2%

Worse than Avg

Here

5.2%

1.6%

2.4%

St. clair

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies

6penalties

Above state avg (12.0)

43 complaint-triggered

$58,910 in fines

Helia Southbelt Healthcare shows a concerning pattern with 40 complaint-triggered deficiencies out of 55 total, indicating families have repeatedly filed reports about care problems. The most recurring issues involve accident prevention and safety supervision, medication management and pharmacy services, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent complaints about safety and medication errors across multiple recent surveys suggest ongoing care quality concerns families should carefully evaluate.

Mar 26, 2026Complaint3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 14, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 12, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 26, 2025Complaint1 finding

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Aug 13, 2025Complaint3 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

May 5, 2025Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Sep 25, 2025

$194,000

Payment Denial

Aug 13, 2025

12-day denial

Fine

Mar 14, 2024

$46,982

Payment Denial

Mar 14, 2024

10-day denial

Fine

Jul 7, 2023

$11,928

Payment Denial

Jul 7, 2023

52-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Helia Southbelt Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Helia Healthcare

Chain Size

13 facilities nationwide

Chain avg rating: 2.5/5 · Rank 13 of 13 (Worst)

Ownership & Management

Owners

Miller, Stephen

Owner

100%

Key personnel

Warcup, ChristineW-2 Managing EmployeeMills, MichaelOfficer / DirectorBridgemark Healthcare, LLCManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(618) 277-7700

101 South Belt West

Belleville, IL 62220

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

61 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

St Paul's Senior Community

1.2 mi

Nursing Home · Belleville, IL

★3.9(52)Medicare 1/5108 bedsMedicaid

Evercare of Swansea

1.7 mi

Nursing Home · Swansea, IL

★3.8(55)Medicare 2/594 bedsMedicaid

Nexus Pavilion at Belleville

1.7 mi

Nursing Home · Belleville, IL

★3.5(38)Medicare 1/5180 bedsMedicaid