Evercare of Swansea
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (31 vs median 11.0)
- High staff turnover (68%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EVERCARE SKILLED NURSING chain · $22,994 in fines · Abuse citation
What this means for your family
While some reviewers praise individual staff members, the consistent reports of neglect, poor facility hygiene, and communication failures are deeply concerning. We strongly advise families to conduct an unannounced visit and speak directly with current residents or their families before considering this facility.
Google Reviews
Google Reviews
55 reviews on Google“Evercare of Swansea receives highly polarized feedback, with some visitors praising individual staff members while many others report severe neglect, poor facility conditions, and communication failures. Families frequently express concerns regarding the quality of care, cleanliness, and the responsiveness of the administration to medical and personal needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly individual staff members
- Welcoming business office management
- Compassionate care from specific nurses
Concerns
- Neglect and poor quality of care (mentioned by 6 reviewers)
- Unsanitary facility conditions and outdated equipment (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness (mentioned by 5 reviewers)
- Understaffing and slow call light response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about some of your individual nurses and the business office team; how do you ensure that level of compassionate care is consistent across all shifts?
- 2With the recent inspections, what specific steps has the facility taken to improve cleanliness and the upkeep of the resident rooms?
- 3How do you manage call light response times to ensure residents aren't waiting long for assistance during busy periods?
- 4What improvements have been made recently regarding the dining experience and the variety of meals provided to residents?
- 5Could you tell me more about the daily activities and social events available to keep residents engaged and active?
- 6In the event of a medical emergency or a change in health status, what is your specific protocol for communicating updates to the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff started off friendly but when you start to ask about medical records or any injury reports they get amnesia.”
“The floors were tore up looked dirty and smelt like pine sole! My bed had a big dip in it from a heavy person before me.”
“This place needs condemned!!! The owner should be ashamed!!! Kool aid everyday, horrible canned food. My mom almost died there!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns, with 57% of its 84 deficiencies triggered by family and resident complaints. Persistent issues span accident prevention and safety supervision, nursing coverage (registered nurse availability), and infection control, with multiple repeat violations across recent surveys. While all deficiencies show correction dates, the high complaint rate and recurring problems in basic safety and nursing coverage warrant careful consideration during your visit.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Jul 24, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 9, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Jun 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Nov 20, 2025
$149,625
Fine
Aug 27, 2025
$112,530
Payment Denial
Dec 18, 2024
5-day denial
Fine
Sep 28, 2023
$22,994
Payment Denial
Sep 28, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
Evercare of Swansea
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 5 of 11 (Worst)
Ownership & Management
Owners
Eu Snf Holdings LLC
Owner · Organization
Seitler, Dovid
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit evercareskillednursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
St Paul's Senior Community
< 1 miNursing Home · Belleville, IL
Nexus Pavilion at Belleville
< 1 miNursing Home · Belleville, IL
Evervella of Swansea
1.1 miNursing Home · Swansea, IL
Bria of Belleville
1.2 miNursing Home · Belleville, IL
Helia Southbelt Healthcare
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Memorial Care Center
2.3 miNursing Home · Belleville, IL