Nexus Pavilion at Belleville
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 11.0)
- High staff turnover (62%)
- High RN turnover (75%)
Bottom 25% in IL · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in BRIA HEALTH SERVICES chain · $876,893 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report a friendly and caring environment, the recent trend of reviews highlights dangerous lapses in medication management and hygiene. If you choose this facility, you must implement a rigorous daily check of your loved one's physical condition and medication logs to ensure their safety.
Google Reviews
Google Reviews
38 reviews on Google“Families should exercise extreme caution when considering this facility due to severe reports of neglect, including improper medication administration, poor hygiene, and lack of communication regarding hospital transfers. While some long-term residents and their families praise the friendly atmosphere and caring staff, recent reviews highlight critical issues with cleanliness and basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff members
- Positive atmosphere for long-term residents
- Clean environment (noted in some reviews)
Concerns
- Medication management errors and delays (mentioned by 2 reviewers)
- Poor facility cleanliness and hygiene issues (mentioned by 3 reviewers)
- Lack of communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility management is quite active in responding to feedback online; how does the leadership team currently work with families to address and resolve specific concerns regarding daily care?
- 2What specific protocols are in place to ensure medication is administered accurately and on time for every resident?
- 3Could you walk me through your daily cleaning and sanitation schedule to ensure the living areas and dining spaces stay consistently hygienic?
- 4How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6How do you ensure that family members are kept consistently updated on their loved one's health and well-being?
Personalized based on this facility's data
Key Review Excerpts
“Just had my dad transferred here for rehab and came to visit the next day. We literally had to break him out. He was in urine stained sheets, no blanket and freezing, we were warned by several employees to not leave him there for the night and they gave us the door code.”
“I am a resident here at Belleville health care and can not get my medicine on time cause some nurses doesn't put it in computer on him time so I have to wait 2 extra hours for my pain meds that are narcotics”
“I have a son that stays there. Everyone has been super nice and take good care of him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nexus Pavilion at Belleville has serious recurring quality concerns, with 96 deficiencies across 28 surveys and 57 complaint-triggered violations from families reporting problems. The facility repeatedly struggles with protecting residents from abuse and neglect, accident prevention and safety supervision, and basic care quality. While all violations show correction dates, the persistent pattern of abuse protection failures, safety hazards, and inadequate care across multiple years indicates ongoing systemic problems that families should carefully consider.
Apr 13, 2026Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 9, 2026Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Oct 16, 2025
$57,460
Fine
Mar 14, 2025
$159,478
Payment Denial
Mar 14, 2025
128-day denial
Fine
Jan 9, 2025
$152,095
Fine
Nov 21, 2024
$29,510
Fine
Aug 16, 2024
$37,700
Fine
Apr 18, 2024
$192,836
Payment Denial
Apr 18, 2024
56-day denial
Fine
Oct 18, 2023
$192,562
Ownership & Operations
Who Operates This Facility
Nexus Pavilion at Belleville
for profit
Chain Affiliation
Bria Health Services
15 facilities nationwide
Chain avg rating: 1.2/5 · Rank 7 of 15 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Bria of Belleville
< 1 miNursing Home · Belleville, IL
St Paul's Senior Community
< 1 miNursing Home · Belleville, IL
Evercare of Swansea
< 1 miNursing Home · Swansea, IL
Evervella of Swansea
1.6 miNursing Home · Swansea, IL
Helia Southbelt Healthcare
1.7 miNursing Home · Belleville, IL
Memorial Care Center
2.0 miNursing Home · Belleville, IL