Nursing HomeMedicaid

Sheridan Village Nrsg & Rhb

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5838 North Sheridan Road, Edgewater · Chicago, IL 60660|191 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.8/5

based on 22 Google reviews

(773) 769-2230 Directions Website

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What this means for your family

Given the serious nature of the allegations regarding patient safety and neglect, we strongly advise conducting an in-person, unannounced visit to observe the care standards yourself. While some staff are praised for their dedication, the recurring reports of poor administrative communication and neglect are significant red flags that require thorough investigation before choosing this facility.

Google Reviews

22 reviews on Google

“Sheridan Village receives highly polarized feedback, with several reviewers reporting severe concerns regarding patient neglect, hygiene, and financial exploitation. While a few residents and visitors describe the facility as calm and note individual staff members who are helpful, these positive experiences are overshadowed by multiple reports of poor care standards and unprofessional administrative conduct.”

Quality Themes

Tap a score for details

Strengths

Calm, quiet environment
Select helpful and courteous staff members
Clean facility appearance

Concerns

Allegations of neglect and poor hygiene (mentioned by 2 reviewers)
Staff perceived as uncaring or abusive (mentioned by 3 reviewers)
Facility focused on profit over patient care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 25 analyzed

How They Respond to Reviews

91%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the facility has a high volume of residents; how do you ensure each person receives consistent, personalized attention throughout the day?
2Given the recent staffing challenges reflected in your CMS ratings, what specific steps are you taking to improve staff retention and ensure consistent care quality?
3Some families have expressed concerns regarding hygiene and daily care standards; could you walk me through your process for monitoring and maintaining these standards for each resident?
4I see that you are very active in responding to online feedback; how do you use that input to make tangible changes to the daily experience for residents?
5What does a typical social or activity schedule look like to ensure residents feel engaged and supported in a quiet environment?
6In the event of a medical emergency, what is your specific protocol for notifying family members and ensuring timely intervention?

Personalized based on this facility's data

Key Review Excerpts

“The day we picked her up to transfer her, she had horrible bruises from falling and every single nail was broken with blood under it. She was filthy!!!”

Long-term resident's family · 2022★☆☆☆☆

“While I did meet a few dedicated employees, most could not care less for the residents on the nursing room floor. My brother was pretty much bed bound while staying on the second floor. His money was stolen from his trust fund and he was treated inhumanely.”

Long-term resident's family · 2023★☆☆☆☆

“I will say that the staff is nice. Helpful and courteous. 1CNA who is always on point is Rasheed. He does his job to the best that I can tell.”

Resident/Visitor · 2025★★★★☆

Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.48hrs

65%

Registered nurses for medical care

Total Nursing

2.54hrs

62%

All nurses + aides combined

Staff Turnover

22%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility100.0%

Worse than Avg

Here

100.0%

12.1%

52.5%

Cook

73.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility76.2%

Worse than Avg

Here

76.2%

15.4%

21.8%

Cook

23.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility73.3%

Worse than Avg

Here

73.3%

93.4%

90.0%

Cook

85.9%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

19.4%

21.1%

Cook

17.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.3%

15.9%

Cook

9.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

14.4%

14.2%

Cook

9.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility29.8%

Worse than Avg

Here

29.8%

81.8%

69.0%

Cook

56.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility35.7%

Worse than Avg

Here

35.7%

79.7%

63.1%

Cook

56.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.8%

Worse than Avg

Here

4.8%

1.6%

2.4%

Cook

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies

2penalties

Near state avg (12.0)

18 complaint-triggered

$52,284 in fines

This facility has a concerning pattern of families filing complaints that triggered 16 of its 41 deficiencies, with recurring issues in accident prevention, medication management, and resident protection from abuse and neglect. The most serious concerns involve multiple incidents requiring families to report safety hazards, medication errors, and alleged abuse or theft of residents' belongings, with accident prevention violations occurring repeatedly in 2024.

May 30, 2025Routine11 findings

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 2, 2025Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 26, 2024Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Apr 28, 2024Complaint2 findings

0689Actual harm · IsolatedCorrected