St Johnland Nursing Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in NY · Below recommended RN staffing · Above average staffing · $39,465 in fines · Abuse citation
What this means for your family
St. Johnland's rehab therapy team is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, the facility has a consistent history of complaints regarding understaffing and slow response times; we strongly recommend visiting in person during off-hours to observe staff availability and asking specifically about their fall-prevention protocols.
Google Reviews
Google Reviews
59 reviews on Google“St. Johnland Nursing Center receives highly polarized feedback, with some families praising the facility as a caring, well-run environment, while others report severe neglect and poor communication. Recurring complaints focus on understaffing, slow response times, and incidents of patient falls or medical oversight, while positive reviews often highlight the effectiveness of the rehab therapy team and the dedication of specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Professional and dedicated nursing staff
- Well-maintained and clean facility appearance
- Active recreation and social engagement
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Slow response times to call bells (mentioned by 4 reviewers)
- Poor communication from social work and administration (mentioned by 5 reviewers)
- Unwitnessed falls and lack of supervision (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your rehabilitation programs; could you tell us more about how therapy is integrated into a resident's daily routine?
- 2With the facility being quite large, how do you ensure that call bells are answered quickly and that residents aren't left waiting for assistance?
- 3How does the nursing team manage medication schedules and ensure there are no errors during shift changes?
- 4What specific steps are in place to monitor residents closely and prevent falls, especially during the night?
- 5We'd love to hear more about the social calendar—what kind of recreational activities or group engagements are available to keep residents active?
- 6How does the administration keep families updated on any changes in a resident's health or well-being?
Personalized based on this facility's data
Key Review Excerpts
“My mother arrived at this place weak in need of rehab and a healing environment post uti and sepsis. 4 days after admission she was found on the floor “unwitnessed fall” the nsg supervisor said well this is not a one to one facility.”
“The social director John Mackay and the notary Maria Lizzo were very helpful allowing us to get the proper paperwork signed to support our brother. The nurses Katelyn and Dianna were great. The food could be improved though and the cleanliness of the rooms as well.”
“My 100 year old aunt was discharged from the hospital after recovering from double pneumonia. She was very weak and could no longer walk or get out of a chair on her own. She couldn’t eat on her own. They took wonderful care of her. A big shoutout to the Nurses, the Aids and especially the folks in Rehab especially Edwin.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, revealing concerning patterns in resident protection from abuse and neglect that occurred twice across different surveys. The facility shows recurring issues with nursing staffing levels, care planning, accident prevention, and infection control. While all deficiencies have correction dates, the repeated nature of abuse protection violations and the volume of family-initiated complaints suggest persistent quality-of-care challenges that warrant careful consideration.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 10, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 18, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Mar 10, 2025
$30,817
Fine
May 18, 2023
$8,648
Ownership & Operations
Who Operates This Facility
St Johnland Nursing Center INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit stjohnland.org
Medicare data downloads
Original nursing home datasets
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