Brookside Multicare Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 170 Google reviews
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What this means for your family
Brookside is a tale of two facilities: the short-term rehab wing is highly regarded for its therapy team, while the long-term care units face severe, recurring complaints regarding hygiene and neglect. If considering this facility, insist on touring the specific unit where your loved one will reside and ask for a direct contact person, as communication is a major pain point for families.
Google Reviews
Google Reviews
170 reviews on Google“Brookside Multicare Nursing Center presents a stark contrast between its renovated, private-pay rehabilitation wing and its neglected, outdated long-term care section. While many reviewers praise the physical therapy team and specific staff members for their dedication, a significant number of families report severe neglect, poor hygiene, and communication failures in the long-term care units.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and compassionate nursing staff in rehab units
- Helpful and professional admissions and concierge staff
- Clean and modern appearance in the renovated wings
Concerns
- Severe neglect and poor hygiene in long-term care wings (mentioned by 14 reviewers)
- Difficulty communicating with staff and unresponsive phone lines (mentioned by 9 reviewers)
- Understaffing, especially on weekends and overnight shifts (mentioned by 7 reviewers)
- Poor quality and unappealing food options (mentioned by 6 reviewers)
- Outdated, cramped, and deteriorating facility conditions (mold, peeling paint, pests) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2Since we noticed the recent renovations in some of the wings, could you walk us through the current condition and cleanliness standards of the long-term care areas?
- 3How do you ensure consistent communication between the nursing staff and family members, especially during the weekends or overnight shifts?
- 4What are some of the favorite daily activities or social events that help keep the residents engaged and connected with one another?
- 5Could you explain your process for medication management and how you handle medical emergencies during the night when fewer staff members are on site?
- 6We want to make sure our loved one enjoys their meals; could you tell us about the current dining options and how much input residents have in the menu?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aids neglect their patients, make fun of them, mock them. My mother begged for a week straight to be sent to the hospital and they said that she did not need to.”
“The rehab team is excellent and the nursing staff is very caring. The overall staff have very good ethics. I would highly recommend brookside!”
“We moved our family member out of the nursing home side of Brookside due to peeling paint, cockroach infestation, 3 patients crammed into a room, feces on the curtains separating residents, rationed paper towels and toilet tissue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookside Multicare has recurring deficiencies across three surveys with repeated issues in medication management, care planning, and safety environment maintenance. The facility consistently corrects violations when cited, but problems persist across multiple years, particularly with medication oversight, resident care plans, and maintaining safe, comfortable living spaces. All 22 deficiencies show correction dates, indicating responsiveness to regulatory findings.
Nov 25, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2024Routine9
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nov 2, 2022Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 31, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Brookside Multicare Nursing Center
for profit
Chain Affiliation
Optima Care
8 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 8
Ownership & Management
Owners
Mendel, Boris
Owner
Rovt, Alexander
Owner
Mendel, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit brooksidemulticare.com
Medicare data downloads
Original nursing home datasets
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