Birchwood Suites
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 79 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-focused environment with highly engaged management. However, because of specific allegations regarding nighttime staffing and hygiene, you should specifically ask during your tour about their protocols for overnight supervision and frequency of personal care.
Google Reviews
Google Reviews
79 reviews on Google“Birchwood Suites is widely praised by families for its warm, family-like atmosphere and a highly attentive, compassionate staff. While most reviewers highlight the beautiful grounds and clean facilities, there are serious allegations regarding nighttime staffing shortages and hygiene concerns that warrant investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and beautiful facility grounds
- Warm, family-oriented atmosphere
- Strong administrative involvement
Concerns
- Inadequate nighttime staffing
- Issues with hygiene and personal care frequency
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much care goes into keeping the grounds so beautiful; how often are the common areas and resident rooms deep-cleaned?
- 2We noticed how much the administration stays involved with the community; how often can we expect to see the leadership team interacting with residents?
- 3Since we are looking for a very attentive environment, how do you manage personal care routines and hygiene assistance throughout the day?
- 4What is the protocol for medical emergencies or specialized care if a resident needs help during the overnight hours?
- 5We love the warm, family-oriented atmosphere you've built here; what kind of daily social activities or group outings do the residents typically enjoy?
- 6How does the staff ensure that every resident receives consistent, one-on-one attention during the quieter evening hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff are truly attentive and great at communicating changes and needs. Birchwood goes above and beyond for their residents.”
“My grandmother has been here for over 3 years and we love it. It’s sad to see so many mixed reviews as we have never experienced anything but friendly and loving staff and care for her.”
“Pricing is amazing compared to what I have seen on Long Island. My aunt has dementia and only communicates in Spanish these days and it was so nice to see her speaking and talking with the staff.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
28 violations from 22 inspections
Dec 2, 2025Complaint
Resident services
Records and reports
Resident services
Resident services
Resident services
Resident services
Oct 8, 2025Complaint
Environmental standards
Jul 8, 2025Complaint
Environmental standards
General requirements
Disaster and emergency planning
Personnel.
Mar 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 11, 2024Complaint
Resident services
Jul 2, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Birchwood Suites Operator LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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