St John Neumann Ctr for Rehab & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 159 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in PA · Below recommended RN staffing · Below chain average · $26,043 in fines
What this means for your family
This facility has a strong reputation for physical therapy, but families must be aware of significant concerns regarding communication and staffing levels. We strongly recommend that you visit in person, observe the floor during a weekend or evening shift, and ask specifically how the facility handles patient hygiene and medication administration.
Google Reviews
Google Reviews
159 reviews on Google“St. John Neumann Center for Rehabilitation & Healthcare receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff for successful recoveries, while others report severe neglect and communication failures. While some reviewers highlight a clean, professional environment, a significant number of negative reviews cite issues with understaffing, poor hygiene, and lack of responsiveness to medical needs. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful admissions and administrative support
Concerns
- Severe understaffing leading to neglect (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Poor quality, cold, or inadequate food (mentioned by 6 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 5 reviewers)
- Medication management and treatment errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for our family, can you walk us through how you ensure consistent bedside care during shift changes and weekends?
- 2We noticed some feedback regarding food quality; could you tell us about the current dining program and if residents have options if they aren't satisfied with a specific meal?
- 3Communication is very important to us—what is the best way for us to stay updated on our loved one's daily status, and who is our primary point of contact for non-emergency questions?
- 4Regarding medication management, what specific protocols and double-check systems do you have in place to ensure accuracy and safety for residents?
- 5We see that you have a strong therapy department; how do you integrate those rehabilitation services into the daily routine for residents who are not in active therapy sessions?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My son recently spent a month at rehab here after having spent 7 weeks very sick in the hospital with 2 major surgeries, so this was a very tough stretch of time for him. His care team (physicians, nurses, CNAs, physical and occupational therapists, and his social worker) were all top-notch.”
“My dad lost a scary amount of weight, he cannot move his arm and his leg plus his hand is swollen and purple in color. Wh”
“I’m curious … do you get paid for leaving a good review??? it’s a shame how quick this beautiful and caring facility turned into a living hell for our loved ones!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 19 complaint-triggered deficiencies across multiple areas. The most recurring problems involve care planning and resident assessments, medication management, and maintaining safe living environments. While all deficiencies show correction dates, issues persist across surveys, including repeated problems with medication errors, environmental safety, and basic care standards, suggesting ongoing systemic challenges rather than isolated incidents.
Mar 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 21, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 20, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 24, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Dec 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Jan 24, 2025
$26,043
Ownership & Operations
Who Operates This Facility
St John Neumann Ctr for Rehab & Healthcare
for profit
Chain Affiliation
The Rosenberg Family
14 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 9
Ownership & Management
Owners
Basch, Joel
Owner
Basch, Joshua
Owner
Basch, Moshe
Owner
Basch, Yitzi
Owner
Rosenberg, Avraham
Owner
Rosenberg, Esther
Owner
Rosenberg, Moshe
Owner
Rosenberg, Zvi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit stjnrehab.org
Medicare data downloads
Original nursing home datasets
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