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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 161 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 79% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
St. John Neumann Center for Rehabilitation & Healthcare receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff for successful recoveries, while others report severe neglect and communication failures. While some reviewers highlight a clean, professional environment, a significant number of negative reviews cite issues with understaffing, poor hygiene, and lack of responsiveness to medical needs. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, in-person visits.
Quality Themes
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Concerns
Rating Trends
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Distribution · 163 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“My son recently spent a month at rehab here after having spent 7 weeks very sick in the hospital with 2 major surgeries, so this was a very tough stretch of time for him. His care team (physicians, nurses, CNAs, physical and occupational therapists, and his social worker) were all top-notch.”
“My dad lost a scary amount of weight, he cannot move his arm and his leg plus his hand is swollen and purple in color. Wh”
“The second time I visited was 6 pm. She was still sitting in the same spot but this time she held a soiled diaper in her hands. The diaper was leaking and she had feces on her hands, shirt, face and hair. She was not being attended too by anyone.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
6
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing 19 complaint-triggered deficiencies across multiple areas. The most recurring problems involve care planning and resident assessments, medication management, and maintaining safe living environments. While all deficiencies show correction dates, issues persist across surveys, including repeated problems with medication errors, environmental safety, and basic care standards, suggesting ongoing systemic challenges rather than isolated incidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Jan 24, 2025
$26,043
St John Neumann Ctr for Rehab & Healthcare
for profit
The Rosenberg Family
16 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 9
Owners
Basch, Joel
Owner
Basch, Joshua
Owner
Basch, Moshe
Owner
Basch, Yitzi
Owner
Rosenberg, Avraham
Owner
Rosenberg, Esther
Owner
Rosenberg, Moshe
Owner
Rosenberg, Zvi
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
161 reviews from families & visitors
Official Website
Visit stjnrehab.org
Medicare data downloads
Original nursing home datasets
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