Delaware Valley Veteran's Home
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
This facility offers a clean environment and engaging social activities for veterans, which many families appreciate. However, given the recurring reports of poor food quality and unprofessional staff behavior, we strongly recommend that families plan to visit frequently and stay actively involved in their loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
45 reviews on Google“The Delaware Valley Veteran's Home receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of the nursing staff. However, several family members of former residents have raised serious concerns regarding the quality of food, administrative transparency, and instances of unprofessional or insensitive behavior by staff members. Prospective families should be aware that while many find the environment welcoming, others have reported significant issues with care standards and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and caring nursing staff
- Active social and event calendar for residents
- Professional security presence
Concerns
- Poor food quality leading families to bring outside meals (mentioned by 2 reviewers)
- Unprofessional or insensitive staff behavior (mentioned by 2 reviewers)
- Lack of transparency and communication regarding resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas and resident rooms?
- 2Since the social calendar is a highlight for many families, what kind of weekly activities or special events do the residents participate in?
- 3How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's daily care or health status?
- 4We want to make sure our loved one enjoys their meals; could you tell us more about the dining options and how the menu is developed?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6We noticed the high staffing rating on CMS; how does your team maintain such a high level of care and person-to-person interaction with the residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather spent his last five years living here and he loved it. The veterans home helped him become more social and he was especially happy when he had visitors.”
“Sooo many hidden things. Be sure to make yourself present every single day. I did..went every day to bring my parents food because they wouldn't eat the food there.”
“Huge Shout out to the Delaware Veterans Home staff, Parx Casino and Chickie and Petes for sponsoring Casino Night... My mother ,who is a current resident had a great time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
1
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeat deficiencies, with families filing eight complaints about care issues. The most recurring problems involve fire safety systems (sprinklers, smoke barriers, exit lighting), medication management, and resident care quality. While all deficiencies show scheduled correction dates, the same safety and care issues have persisted across multiple surveys, suggesting ongoing systemic challenges that families should carefully consider.
Dec 12, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 24, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2025Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Oct 18, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 10, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Jan 11, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 10, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Delaware Valley Veteran's Home
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit dmva.pa.gov
Medicare data downloads
Original nursing home datasets
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