Chapel Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 162 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High RN turnover (52%)
Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $120,333 in fines · Abuse citation
What this means for your family
Chapel Manor has a dedicated rehab team that has helped many patients recover, but the facility suffers from significant, recurring issues regarding cleanliness and staff responsiveness. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify that your loved one's basic needs for hygiene and timely assistance are consistently met.
Google Reviews
Google Reviews
162 reviews analyzed“Chapel Manor receives highly polarized feedback, with many families praising the dedicated nursing staff and effective rehabilitation services, while others report severe concerns regarding neglect, hygiene, and communication. While some visitors describe a clean and welcoming environment, a significant number of reviewers cite issues with slow response times, poor facility cleanliness, and unprofessional conduct by certain staff members. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical therapy and rehabilitation
- Helpful and professional admissions team
- Friendly and welcoming front desk staff
Concerns
- Slow response times for call bells and basic assistance (mentioned by 5 reviewers)
- Facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Inadequate communication regarding patient care and medical updates (mentioned by 4 reviewers)
- Allegations of physical abuse or neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that cleanliness and odors have been a point of discussion for some families; what specific protocols are in place to ensure the facility maintains a fresh and hygienic environment for residents?
- 2Given the recent feedback regarding call bell response times, what is the current process for monitoring and ensuring that residents receive timely assistance when they need it?
- 3Since communication is so important to us, could you walk me through your standard process for updating families on medical changes and care plan adjustments?
- 4I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the quality of life here at Chapel Manor?
- 5Regarding medication management, what safety checks and oversight measures are in place to ensure that residents receive the correct dosages at the right times?
- 6What does a typical day look like for a resident in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff is Amazing, always super friendly and that means so very much! From the receptionist, maintenance, nursing team, office peeps - EVERYONE is on point and helpful!”
“I owe my new life to CM I truly believe if I was still on my o”
“My grandmother, deaf and disabled yet a very sharp-minded woman was struck TWICE in separate incidents by different nurses (!!!), because my grandmother was requesting help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chapel Manor has significant ongoing issues with numerous family complaints (33% of deficiencies were complaint-triggered) and serious problems including accident prevention, nursing staff shortages, and abuse protection that persist across recent surveys. The facility shows recurring problems with safety hazards, medication management, care planning, and fire safety systems that appear corrected but repeatedly resurface. While all violations have correction dates, the high volume of complaints and repeated safety issues in critical areas like accident prevention and nursing supervision suggest families should carefully evaluate whether this facility can provide consistent, safe care.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 3, 2025Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Nov 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Mar 12, 2025
$17,192
Fine
May 24, 2023
$120,333
Ownership & Operations
Who Operates This Facility
Chapel Manor
for profit
Chain Affiliation
Genesis Healthcare
193 facilities nationwide
Chain avg rating: 2.4/5 · Rank 169 of 188 (Worst)
Ownership & Management
Owners
Genesis Operations IV LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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