Oakwood Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 269 Google reviews
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What this means for your family
Oakwood has a strong reputation for its admissions process and physical therapy team, which many families find helpful during transitions. However, the recurring reports of neglect and hygiene issues on certain shifts are serious. If you choose this facility, we strongly recommend visiting during evening and weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
269 reviews on Google“Oakwood Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate staff and effective rehab programs, while others report severe concerns regarding neglect, hygiene, and staffing shortages. While some visitors highlight a clean, welcoming environment and professional communication, a significant number of reviews describe instances of patients left in soiled conditions, unresponsive nursing staff, and poor wound care management. Families should be aware that experiences appear to vary greatly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Helpful and professional admissions staff
- Generally clean and well-maintained facility
- Strong communication from specific nursing leadership
Concerns
- Neglect and slow response times to call bells (mentioned by 14 reviewers)
- Poor hygiene and sanitation (soiled diapers, urine smells) (mentioned by 11 reviewers)
- Understaffing and reliance on temporary agency staff (mentioned by 7 reviewers)
- Inadequate wound care and medical oversight (mentioned by 6 reviewers)
- Rude or dismissive staff attitudes (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the reliance on temporary agency staff mentioned in some feedback, what steps are you taking to ensure that residents receive consistent care from familiar faces?
- 3With the physical and occupational therapy programs being a noted strength, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 4How does your team proactively manage hygiene and room sanitation throughout the day to ensure a comfortable and fresh environment for residents?
- 5Could you walk me through your process for responding to call bells and how you ensure that residents' needs are addressed promptly, especially during busy shifts?
- 6Regarding the medication management process, what safeguards are in place to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been at Oakwood for several years and he has had a great quality of life there. The whole staff treats him with dignity and respect.”
“I’ve asked everyone how I can reach a supervisor and no one seems to know. my loved one is sitting in soiled diapers for hours, sometimes overnight, and has developed a painful infection.”
“The day nurse / floor manager, Sabrina, was INCREDIBLE. But as soon as her shift was over or she had the day off, everything would go to hell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakwood Healthcare has faced recurring concerns with families filing complaint reports, particularly around treatment care, daily living assistance, and abuse reporting protocols. The facility shows persistent issues across quality of care, infection control, and care planning that have appeared in multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should carefully consider.
Jun 5, 2025Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 29, 2024Routine14
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 9, 2023Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Feb 12, 2024
$1,882
Fine
Jan 22, 2024
$3,387
Ownership & Operations
Who Operates This Facility
Oakwood Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Colev Gestetner
7 facilities nationwide
Chain avg rating: 3.9/5 · Rank 6 of 7
Ownership & Management
Owners
Oakwood Senior Holdings, LLC
Owner · Organization
Gestetner, Colev
Owner (parent company)
Grossman, Eliezer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
269 reviews from families & visitors
Official Website
Visit oakwoodhc.com
Medicare data downloads
Original nursing home datasets
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