St. Anne's Home
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 117 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive rehabilitation, particularly for regaining mobility after a stroke or injury. The presence of translators and a highly praised activities department makes it a supportive environment for both residents and non-English speaking families.
Google Reviews
Google Reviews
117 reviews on Google“Families can expect high-quality rehabilitation and nursing care, with multiple reviewers specifically praising the physical therapy team's ability to help patients regain mobility. The facility is noted for its cleanliness and a compassionate, attentive staff that includes helpful translators for non-English speaking families. While the vast majority of feedback is overwhelmingly positive, there is one isolated 1-star rating that lacks detail.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Multilingual support and translation services
- Engaging activities and social programs
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much care you put into responding to everyone's feedback online; how does that culture of communication translate to the daily care of the residents?
- 2With a smaller, intimate community of 46 residents, how do you ensure that each person receives personalized attention from the nursing team throughout the day?
- 3What specific steps is the facility taking to increase the number of staff members available for direct resident care?
- 4Could you walk us through how the medical team manages unexpected health changes or emergencies during the overnight hours?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
- 6How do you approach addressing and resolving the types of care deficiencies or state violations that have been noted in recent inspections?
Personalized based on this facility's data
Key Review Excerpts
“I couldn't walk when I came here, and now I have have been walking with the Therapist. Nurse have been helping me with my medication. Geoff, the Administrator is great.”
“The nurses and staff here are kind, helpful and genuinely want the best for your loved ones. I appreciate the timely updates and notification of any changes to my father's condition, medication, Or general care.”
“The Nurses are helping me with my medications. They explain what the medications are for. The facility is very nice and very clean. They make sure everything is nice and tidy.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
6
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Anne's Home has a pattern of recurring issues across multiple surveys, particularly with food safety and kitchen operations, nursing staffing requirements, and fire safety systems. One family filed a complaint about nursing competencies in 2023. While all 28 deficiencies across three surveys have correction dates, the repeated problems with food handling and nursing oversight suggest ongoing operational challenges that families should investigate during visits.
Nov 17, 2023Routine13
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 17, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 17, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 25, 2019Routine7
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Ownership & Operations
Who Operates This Facility
St. Anne's Home
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit phhealthsf.com
Medicare data downloads
Original nursing home datasets
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