See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Ivy Park at Cathedral Hill

Families consistently rate this highly — reviewers highlight compassionate memory care team. Schedule a visit to confirm the fit.

1550 Sutter Street, Cathedral Hill · San Francisco, CA 94109210 bedsLicensed & Active
Google rating
4.0/5

based on 39 Google reviews

5
4
3
2
1

Watch Ivy Park at Cathedral Hill

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility offers exceptional, compassionate care within its memory care unit and features a beautiful, high-end environment. However, families must exercise extreme caution regarding financial planning, as multiple reviewers have reported significant, unexplained billing increases and lack of transparency in care charges.

Google Reviews

Google Reviews

39 reviews on Google
Families often praise the facility for its high-quality memory care, professional sales/marketing staff, and elegant, well-maintained environment. However, significant concerns exist regarding financial transparency, specifically regarding unexpected billing increases and complex notice requirements for respite stays.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities7.0MedsN/AMemory9.0Comms4.0Value3.0

Strengths

  • Compassionate memory care team
  • Professional and helpful sales/marketing staff
  • Elegant and clean facilities
  • High-quality dining and amenities

Concerns

  • Lack of financial transparency and unexpected billing surges (mentioned by 2 reviewers)
  • Slow response times for resident assistance (mentioned by 2 reviewers)
  • Difficulties with contract notice periods for respite care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(2)'23(14)'25(7)'26(5)

Distribution · 48 analyzed

5
30
4
6
3
1
2
3
1
8

How They Respond to Reviews

73%response rate
Good

The owner provides highly personalized and empathetic responses to detailed reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, they transition from generic apologies to high-level professional intervention, sometimes providing direct contact information for executives.

Questions for Your Tour

  • 1We've heard wonderful things about how professional and helpful your sales and marketing team is; how do you typically help families navigate the transition into assisted living?
  • 2The dining and amenities here look beautiful; could you tell us more about the daily meal schedule and how residents can participate in group dining?
  • 3In terms of day-to-day care, what is the process for requesting assistance with personal tasks, and how do you ensure staff response times are kept consistent?
  • 4Regarding the monthly costs, how do you handle billing transparency, and are there any common areas where families see unexpected price changes?
  • 5If a medical emergency were to occur during the night, what specific protocols are in place to ensure our loved one receives immediate care?
  • 6We noticed you are very active in responding to community feedback; how does the administration use resident and family input to improve communication and services?

Personalized based on this facility's data


Key Review Excerpts

Before my sister’s passing, The Ivy at Cathedral Hill helped protect quality of life for both me and my sister in her final months.

Memory care family member · 2025★★★★★

I was told studio would be $7692 and to expect about (estimate) $300 per month in care charges. I allowed in my mind for somewhat higher care (because it was an estimate) but the bill was $13,914, automatically withdrawn, with no detail or explanation

Resident's family · 2025★★☆☆☆

The caregivers at Ivy Park approach the residents with respect, compassion, and open-heartedness, which we have learned is tragically rare in memory-care facilities.

Memory care family member · 2023★★★★★
Source: 39 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

41total
19 Type A— immediate health risk
25 Type B— non-compliance
Clean record— no deficiencies found
May 13, 2026Other
Clean

FACILITY EVALUATION REPORT

Feb 26, 2026Inspection
Clean

The facility underwent a 1-year required inspection on February 26, 2026. The Licensing Program Analyst observed the physical plant, toured random rooms, and reviewed staff and resident files. No deficiencies were cited during this visit.

Feb 25, 2026Inspection
Clean

The facility underwent an Annual 1-year required inspection on 02/25/2026. Two deficiencies were cited, both classified as Type A, indicating immediate health or safety risks. The primary issues relate to improper storage of medications (transferring containers) and the absence of a required medication for a resident.

Feb 18, 2026Complaint
Clean

This report details the findings of a complaint investigation conducted on February 18, 2026. The allegations regarding communicable disease spread, safeguarding personal belongings, and missed medical appointments were reviewed. The investigation concluded that the allegations were unsubstantiated due to a lack of preponderance of evidence.

Jan 29, 2026Other
Clean

The facility was visited for a follow-up regarding a self-reported incident involving a resident. The Licensing Program Analyst interviewed staff and reviewed records. No deficiencies were cited during this visit, and the LPA requested follow-up documentation by 2/6/2026.

Dec 23, 2025Other
Clean

The inspection was a follow-up visit conducted in response to a complaint. The primary finding was a Type B deficiency related to the admission of a fall-risk resident without an established fall prevention plan. The report notes that a Plan of Correction was previously provided for this citation, and the deficiency was cleared during the visit, although the citation remains recorded.

Dec 23, 2025Other
Clean

The inspection was a follow-up visit conducted in response to a complaint. The primary finding was a Type B deficiency related to the admission of a fall-risk resident without an established fall prevention plan. The report notes that a Plan of Correction was previously provided for this citation, and the deficiency was cleared during the visit, although the citation remains recorded.

Dec 18, 2025Complaint
Clean

The unannounced visit was conducted in response to a complaint received on 10/14/2025. The primary deficiency found relates to medication management, specifically the provision of medications without a physician's order and failure to properly log or follow up on these medications. This constitutes a Type B deficiency concerning residents' personal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coventry Subtenant Lp;oakmont Management Group LLC

Administrator

ELLA FRICK

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call