Ivy Park at Cathedral Hill
Families consistently rate this highly — reviewers highlight compassionate memory care team. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
This facility offers exceptional, compassionate care within its memory care unit and features a beautiful, high-end environment. However, families must exercise extreme caution regarding financial planning, as multiple reviewers have reported significant, unexplained billing increases and lack of transparency in care charges.
Google Reviews
Google Reviews
39 reviews on Google“Families often praise the facility for its high-quality memory care, professional sales/marketing staff, and elegant, well-maintained environment. However, significant concerns exist regarding financial transparency, specifically regarding unexpected billing increases and complex notice requirements for respite stays.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care team
- Professional and helpful sales/marketing staff
- Elegant and clean facilities
- High-quality dining and amenities
Concerns
- Lack of financial transparency and unexpected billing surges (mentioned by 2 reviewers)
- Slow response times for resident assistance (mentioned by 2 reviewers)
- Difficulties with contract notice periods for respite care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, they transition from generic apologies to high-level professional intervention, sometimes providing direct contact information for executives.
Questions for Your Tour
- 1We've heard wonderful things about how professional and helpful your sales and marketing team is; how do you typically help families navigate the transition into assisted living?
- 2The dining and amenities here look beautiful; could you tell us more about the daily meal schedule and how residents can participate in group dining?
- 3In terms of day-to-day care, what is the process for requesting assistance with personal tasks, and how do you ensure staff response times are kept consistent?
- 4Regarding the monthly costs, how do you handle billing transparency, and are there any common areas where families see unexpected price changes?
- 5If a medical emergency were to occur during the night, what specific protocols are in place to ensure our loved one receives immediate care?
- 6We noticed you are very active in responding to community feedback; how does the administration use resident and family input to improve communication and services?
Personalized based on this facility's data
Key Review Excerpts
“Before my sister’s passing, The Ivy at Cathedral Hill helped protect quality of life for both me and my sister in her final months.”
“I was told studio would be $7692 and to expect about (estimate) $300 per month in care charges. I allowed in my mind for somewhat higher care (because it was an estimate) but the bill was $13,914, automatically withdrawn, with no detail or explanation”
“The caregivers at Ivy Park approach the residents with respect, compassion, and open-heartedness, which we have learned is tragically rare in memory-care facilities.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 13, 2026OtherClean
FACILITY EVALUATION REPORT
Feb 26, 2026InspectionClean
The facility underwent a 1-year required inspection on February 26, 2026. The Licensing Program Analyst observed the physical plant, toured random rooms, and reviewed staff and resident files. No deficiencies were cited during this visit.
Feb 25, 2026InspectionClean
The facility underwent an Annual 1-year required inspection on 02/25/2026. Two deficiencies were cited, both classified as Type A, indicating immediate health or safety risks. The primary issues relate to improper storage of medications (transferring containers) and the absence of a required medication for a resident.
Feb 18, 2026ComplaintClean
This report details the findings of a complaint investigation conducted on February 18, 2026. The allegations regarding communicable disease spread, safeguarding personal belongings, and missed medical appointments were reviewed. The investigation concluded that the allegations were unsubstantiated due to a lack of preponderance of evidence.
Jan 29, 2026OtherClean
The facility was visited for a follow-up regarding a self-reported incident involving a resident. The Licensing Program Analyst interviewed staff and reviewed records. No deficiencies were cited during this visit, and the LPA requested follow-up documentation by 2/6/2026.
Dec 23, 2025OtherClean
The inspection was a follow-up visit conducted in response to a complaint. The primary finding was a Type B deficiency related to the admission of a fall-risk resident without an established fall prevention plan. The report notes that a Plan of Correction was previously provided for this citation, and the deficiency was cleared during the visit, although the citation remains recorded.
Dec 23, 2025OtherClean
The inspection was a follow-up visit conducted in response to a complaint. The primary finding was a Type B deficiency related to the admission of a fall-risk resident without an established fall prevention plan. The report notes that a Plan of Correction was previously provided for this citation, and the deficiency was cleared during the visit, although the citation remains recorded.
Dec 18, 2025ComplaintClean
The unannounced visit was conducted in response to a complaint received on 10/14/2025. The primary deficiency found relates to medication management, specifically the provision of medications without a physician's order and failure to properly log or follow up on these medications. This constitutes a Type B deficiency concerning residents' personal rights.
Ownership & Operations
Who Operates This Facility
Coventry Subtenant Lp;oakmont Management Group LLC
ELLA FRICK
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
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