St Andrews Bay Skilled Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
This facility has a highly regarded therapy team and an admissions department that many families find supportive and professional. However, the recurring reports of neglect and slow response times are critical red flags; if you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and medical status.
Google Reviews
Google Reviews
129 reviews on Google“St. Andrews Bay Skilled Nursing and Rehabilitation receives highly polarized feedback, with many families praising the admissions and therapy teams for their compassion and effectiveness, while others report severe concerns regarding neglect, hygiene, and understaffing. While some residents experience life-changing rehabilitation and feel like family, multiple accounts of medical complications, such as sepsis and malnutrition, suggest significant inconsistencies in clinical oversight and daily care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Responsive and professional admissions and administrative staff
- Warm, family-like atmosphere reported by many long-term residents
- Dedicated individual staff members noted for compassion
Concerns
- Neglect and poor hygiene (e.g., residents left in soiled clothing/linens) (mentioned by 6 reviewers)
- Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
- Serious medical complications (sepsis, malnutrition, pressure sores) (mentioned by 5 reviewers)
- Poor communication and lack of follow-through from nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2With the current staffing levels, what is your standard protocol for responding to call lights, and how do you ensure residents receive timely assistance with hygiene and personal care?
- 3Could you walk me through your process for medication management and how you ensure accuracy and timely administration for residents with complex needs?
- 4How does your nursing team communicate changes in a resident's health status or medical concerns to family members to ensure we stay fully informed?
- 5What specific steps are in place to monitor and prevent medical complications like pressure sores or nutritional issues, especially for those who require more hands-on assistance?
- 6How do you foster that 'family-like' atmosphere mentioned by long-term residents, and what kind of social activities are available to keep residents engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My husband stayed here for 2 months. In a time where I was in complete crisis and had no clue what to do, the staff at this facility quickly put my mind at ease. The love and care shown to not just my husband but my entire family was intact the love each and every human being should receive.”
“My father David Taylor came to this facility a little over a year ago due to a tbi. (Traumatic brain injury) Every time we would come see him he would look awful. Some of the nurses were sweet but they didn’t care. Now my father is in the hospital because he is going septic because of an infection they did not take care of.”
“The staff is overworked. The patient ratio is unsafe but the staff does what they can for the patients. As far as answering their phones or returning phones calls is hit or miss.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed federal reports. The most recurring problems involve resident care planning, daily living assistance, and fire safety systems. All deficiencies have been corrected by the facility, with issues appearing in different areas across surveys rather than repeating the same problems, indicating responsive management.
Feb 24, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 22, 2025Routine1
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 16, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 3, 2022Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
St Andrews Bay Skilled Nursing and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 94 (Best)
Ownership & Management
Owners
Panama City FL Holdco LLC
Owner · Organization
Lilac Snf Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit standrewsbaynrc.com
Medicare data downloads
Original nursing home datasets
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