Nursing HomeMedicaid

Aviata at Emerald Shores

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

626 N Tyndall Pkwy, St. Andrews Bay · Callaway, FL 32404|77 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 117 Google reviews

(850) 871-6363 Directions Website

Street View

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What this means for your family

This facility has a highly regarded rehabilitation team that has helped many residents regain mobility, making it a strong choice for short-term recovery. However, families should be prepared to be highly involved in advocacy; multiple reviewers noted that communication with administration can be difficult and that you may need to visit in person to resolve concerns regarding billing or care coordination.

Google Reviews

117 reviews on Google

“Aviata at Emerald Shores receives high praise for its rehabilitation department, with many residents and family members highlighting the effectiveness of therapy and the kindness of the nursing staff. However, the facility faces significant criticism regarding food quality, administrative communication, and occasional lapses in patient care or billing transparency. While many recent reviews describe a positive, clean, and friendly environment, families should be aware of recurring complaints about meal variety and difficulty reaching staff.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Attentive and compassionate nursing and CNA staff
Clean and well-maintained facility environment
Engaging activities program

Concerns

Poor food quality and lack of variety (mentioned by 12 reviewers)
Difficulty communicating with staff or administration (mentioned by 4 reviewers)
Aggressive or confusing billing and financial practices (mentioned by 3 reviewers)
Understaffing leading to delayed response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 120 analyzed

⚡21 reviews posted between Mar 2, 2026 – Mar 5, 2026 · 19 were 5-star

⚡17 reviews posted between Dec 11, 2025 – Dec 13, 2025 · 17 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that input to improve the day-to-day experience for residents?
2Given the focus on physical and occupational therapy here, how are those sessions integrated into a resident's daily routine to ensure they stay active?
3I understand staffing levels can fluctuate; what protocols are in place to ensure residents receive timely assistance when they press their call buttons?
4Some families have mentioned wanting more variety in the dining program; could you walk me through how you handle special dietary needs or requests for menu changes?
5Since communication is so important for peace of mind, what is the best way for our family to stay in the loop regarding my loved one's care or any administrative updates?
6Regarding the billing process, could you provide a clear overview of what to expect with monthly statements so we can avoid any confusion later on?

Personalized based on this facility's data

Key Review Excerpts

“The rehab department does their job with knowledge and with an encouraging attitude. I haven’t found anyone on the entire staff who was not attentive or helpful.”

Rehab patient's family member · 2025★★★★★

“I feel the care here is just about the best in the county. There are so many good, compassionate people that work here.”

Long-term resident/Friend of resident · 2026★★★★★

“The facility is understaffed leaving patients to receive irregular check-ins and long delays when calling for assistance.”

Family member · 2022★☆☆☆☆

Source: 117 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.67hrs

90%

Registered nurses for medical care

Total Nursing

3.42hrs

84%

All nurses + aides combined

Staff Turnover

60%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

14.4%

9.1%

Bay

12.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

15.3%

10.6%

Bay

12.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.4%

Better than Avg

Here

10.4%

19.4%

11.5%

Bay

19.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.8%

Mixed vs Avgs

Here

8.8%

15.5%

8.7%

Bay

10.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.9%

Mixed vs Avgs

Here

6.9%

12.1%

4.1%

Bay

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.4%

98.1%

Bay

98.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

79.8%

94.7%

Bay

95.4%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.3%

Better than Avg

Here

97.3%

81.8%

94.8%

Bay

94.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.5%

Bay

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.3)

2 complaint-triggered

Aviata at Emerald Shores has had families file complaints that triggered inspections, resulting in deficiencies for nursing staff competency and medication services. The facility shows recurring issues across quality of care, resident rights, and facility safety areas. All 14 deficiencies across 5 surveys have been corrected by the provider, suggesting responsiveness to identified problems.

Mar 20, 2025Routine3 findings

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Dec 10, 2024Complaint1 finding

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Dec 21, 2023Routine5 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Jul 13, 2023Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 18, 2022Routine4 findings

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at Emerald Shores

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 2 of 52 (Best)

Ownership & Management

Owners

626 N Tyndall Pkwy Opco Parent LLC

Owner · Organization

626 N Tyndall Pkwy Opco Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai