Nursing HomeMedicaid Top Rated

Clifford Chester Sims State Veterans Nursing Home

Strong Medicare quality ratings; families often praise warm and welcoming staff. Still worth an in-person visit.

4419 Tram Road, St. Andrews Bay · Panama City, FL 32404|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 24 Google reviews

(850) 747-5401 Directions Website

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What this means for your family

The facility has received strong, positive feedback in recent years regarding staff warmth and facility maintenance. However, families should remain proactive; ensure you have clear lines of communication with nursing leadership and monitor care consistency, especially during evening shifts, as historical concerns regarding responsiveness were noted.

Google Reviews

24 reviews on Google

“Clifford Chester Sims State Veterans Nursing Home receives polarized feedback, with recent reviews highlighting a warm, caring environment and attentive staff. However, long-term concerns persist regarding communication between management and families, as well as historical reports of understaffing and inconsistent care quality across different shifts.”

Quality Themes

Tap a score for details

Strengths

Warm and welcoming staff
Clean and well-maintained facility
Strong appreciation for veterans' service

Concerns

Understaffing and lack of supervision on specific shifts (mentioned by 3 reviewers)
Poor communication from management and medical staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 26 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's commitment to honoring veterans, what specific daily activities or social programs are available to keep residents engaged and connected to their peers?
2Since communication is so vital for families, could you walk me through your standard process for updating us on any changes in our loved one's health or daily status?
3I noticed the memory care unit has a unique set of needs; what specialized training or extra support do your staff members receive to ensure residents in that area feel secure and well-cared for?
4How do you currently manage staffing levels during evening and weekend shifts to ensure that all residents receive consistent attention and supervision?
5In the event of a medical emergency, what is your protocol for coordinating care with local hospitals, and how quickly would we be notified of the situation?
6With your high marks for cleanliness and facility maintenance, how do you balance those high standards with the need for personalized, one-on-one care throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“EVERY staff member is attentive, caring and just WONDERFUL to work with! This facility is beautifully thought out and maintained ,the food for the residents is chefs quality”

Sibling of resident · 2024★★★★★

“The staff in this facility are supposed to be geriatric specialists, especially when you are dealing with dementia patients, however, if I did not ask for changes in my Dad's care, there were nothing coming forth”

Daughter of resident · 2016★☆☆☆☆

“Most of the day staff are good, but the 3-11 shift is awful, not enough supervision. There are issues almost every day with my loved one and his care, very stressful environment.”

Family member · 2017★★★☆☆

Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.86hrs

Registered nurses for medical care

Total Nursing

5.03hrs

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

41%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

14.4%

9.1%

Bay

9.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility23.4%

Worse than Avg

Here

23.4%

19.4%

11.5%

Bay

17.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

12.1%

4.1%

Bay

4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility21.5%

Worse than Avg

Here

21.5%

15.3%

10.6%

Bay

10.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility89.0%

Worse than Avg

Here

89.0%

93.4%

98.1%

Bay

99.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.2%

Better than Avg

Here

11.2%

19.5%

15.0%

Bay

20.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.6%

Mixed vs Avgs

Here

83.6%

81.8%

94.8%

Bay

96.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

1.5%

Bay

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

This state veterans facility shows a mixed record with 7 deficiencies across 3 surveys, primarily involving fire safety systems, facility maintenance, and electrical systems. The most concerning pattern is recurring fire safety issues with sprinkler systems and fire extinguishers appearing in multiple inspections. While all identified problems have correction dates from the facility, the persistence of safety-related deficiencies across different survey periods suggests ongoing maintenance challenges that families should discuss during visits.

Apr 3, 2025Routine2 findings

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Feb 1, 2024Routine2 findings

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 15, 2022Routine3 findings

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clifford Chester Sims State Veterans Nursing Home

Organization Type

government

Chain Affiliation

Chain Name

Florida Department of Veterans' Affairs

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Florida Department of Veterans Affairs

Owner · Organization

Key personnel

Carter, AlfredOfficer / DirectorReyes, JenniferManagerSmith, PaulaManagerElbataineh, RezeqAdp of the SnfReyes, JenniferAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(850) 747-5401

skillednursingfacilities.org

4419 Tram Road

Panama City, FL 32404

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

24 reviews from families & visitors

Official Website

Visit skillednursingfacilities.org

Medicare data downloads

Original nursing home datasets

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