Community Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise professional and effective physical therapy team. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While the facility's physical therapy department is well-regarded, the recent, consistent reports of neglect regarding basic hygiene and incontinence care are deeply concerning. We strongly advise families to conduct unannounced visits during weekends and evenings to verify staffing levels and the quality of daily care before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“Community Health and Rehabilitation Center receives polarized feedback, with some families praising the professional therapy team and clean facility, while others report severe neglect. Recent reviews from 2025 and 2026 highlight critical failures in basic hygiene, such as residents being left in soiled diapers for hours and the development of pressure wounds. Families considering this facility should be aware of significant concerns regarding staffing ratios and the responsiveness of nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical therapy team
- Clean and well-maintained facility environment
- Helpful and friendly laundry staff
- Welcoming atmosphere for visitors
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; what are your specific protocols for ensuring resident rooms and personal hygiene needs are addressed consistently throughout the day?
- 2It's great to see how responsive management is to feedback; how do you ensure that families are kept in the loop regarding any changes in a resident's care plan?
- 3We are looking for a place with engaging daily life; could you tell us more about the types of activities and social events organized for the residents?
- 4Since physical therapy is a known strength here, how does the therapy team collaborate with the nursing staff to support a resident's overall mobility?
- 5How does the facility manage medication administration and what steps are in place to ensure there are no delays in care during busy shifts?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My wife has dementia, has been diagnosed with hydrocephalus, and Parkinsons disease and has a severe open sore on her tailbone area and”
“They left our loved one to sit/lay in same position for hours or even the entire day so he began developing pressure wounds. Left to sit in feces and urine hours after notifying CNA and/or nurse.”
“My husband was referred to CHRC for physical and occupational therapy after fracturing his hip. I was so impressed,initially, with how clean the facility was!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family complaint triggered a deficiency for inadequate nursing staffing in 2023, indicating families have raised concerns about care quality. The facility shows recurring problems with fire safety systems, quality of care, and building maintenance across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing operational challenges that families should carefully consider.
Aug 28, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Jun 6, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 31, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 16, 2023Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Community Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Quality Care Properties LLC
Owner · Organization
Cleveland, Jeffrey
Owner
Fraser, Geoffrey
Owner
Gallagher, Duane
Owner
Mcelheney, Randall
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit communityrehab.net
Medicare data downloads
Original nursing home datasets
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