Pruitthealth - Panama City
Strong Medicare quality ratings; families often praise state-of-the-art rehabilitation and aquatic therapy. Still worth an in-person visit.
based on 326 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a modern, clean environment, making it a strong contender for short-term rehab. However, families must be aware of the recurring reports of severe understaffing on nights and weekends. We strongly advise you to visit during off-hours and ask management specifically how they ensure patient safety and call-button response times when staffing levels are lower.
Google Reviews
Google Reviews
326 reviews on Google“PruittHealth - Panama City receives highly polarized feedback, with many families praising the facility's modern appearance, aquatic therapy program, and specific staff members. However, a significant number of reviewers report critical issues with understaffing, particularly on nights and weekends, leading to long wait times for assistance and concerns regarding patient safety and neglect.”
Quality Themes
Tap a score for detailsStrengths
- State-of-the-art rehabilitation and aquatic therapy
- Clean, modern, and well-maintained facility
- Highly dedicated individual nursing and therapy staff
- Effective and helpful admissions team
Concerns
- Significant understaffing on nights and weekends (mentioned by 8 reviewers)
- Slow or non-existent response to call buttons (mentioned by 7 reviewers)
- Poor communication and lack of empathy from administration (mentioned by 4 reviewers)
- Inconsistent or poor quality of meals/dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you integrate the aquatic therapy program into the daily routine for residents who are not in active rehab?
- 2I understand that staffing can fluctuate; what specific protocols are in place to ensure that call buttons are answered promptly during night and weekend shifts?
- 3How does the administrative team approach communication with families, and what is the best way for us to stay updated on our loved one's care plan?
- 4We noticed some feedback regarding dining; could you walk us through how the kitchen team handles special dietary needs and ensures consistent meal quality?
- 5How is the medication management process structured to ensure accuracy and timely administration for residents?
- 6What does a typical day look like for residents in your memory care unit, and how do you keep them engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Our biggest critique is that nights and weekends are under staffed and it takes well over an hour and even much longer for the available staff to respond when a patient needs assistance.”
“My mom had a terrible experience at Pruitt and could not get a nurse to come to her room, and when the nurse finally did come to her room, she told my mom to get back in bed that she was not coming back in to check on her.”
“This center has the only aquatic pool in the area to help aid in rehab. If you have not seen this wonderful center you should stop by for a tour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 7 deficiencies across 3 surveys, including a recent complaint-triggered inspection where families reported suspected abuse or neglect that wasn't properly reported to authorities. The most recurring issues involve resident rights (particularly medication self-administration appearing twice), medication management, and care planning. While all deficiencies have correction dates, the repeat violation of medication rights and the serious complaint about reporting failures suggest ongoing operational challenges that families should discuss thoroughly during visits.
Aug 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 9, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 27, 2022Routine1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Panama City
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 27 of 94
Ownership & Management
Owners
Pruitthealth - Northwest Florida LLC
Owner · Organization
United Health Services of Florida, INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
326 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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