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Nursing HomeMedicaid

Springbrook Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

195 Springbrook Avenue, Clayton, NC 27520100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 47 Google reviews

5
4
3
2
1

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What this means for your family

While Springbrook has a modern facility and a capable therapy department, the consistent reports of chronic understaffing are a major red flag. If you are considering this facility, I strongly recommend visiting multiple times at different hours—especially on weekends—to observe staff response times and the actual level of patient supervision.

Google Reviews

Google Reviews

47 reviews on Google
Springbrook Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical facility and rehab therapy while others report severe neglect and safety issues. A recurring theme is chronic understaffing, which leads to long wait times for call buttons, hygiene concerns, and poor communication with families. While some residents have positive experiences with therapy and nursing, the frequency of reports regarding patient falls, medication errors, and unresponsiveness suggests significant inconsistency in care quality.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean6.0ActivitiesN/AMeds2.0Memory2.0Comms2.0Value2.0

Strengths

  • Modern, clean, and well-maintained facility
  • Effective physical and occupational therapy programs
  • Some staff members are described as compassionate and attentive
  • Professional and friendly front desk staff

Concerns

  • Chronic understaffing leading to long response times (mentioned by 14 reviewers)
  • Poor communication with family members and unreturned calls (mentioned by 6 reviewers)
  • Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)
  • Substandard or inappropriate food quality (mentioned by 5 reviewers)
  • Patient safety incidents including falls and unauthorized room access (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(5)'20(4)'22(3)'24(9)'26(2)

Distribution · 51 analyzed

5
20
4
2
3
2
2
6
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
  • 2Could you walk me through your current communication process for keeping families updated on their loved one’s health status and daily progress?
  • 3With the facility's focus on physical and occupational therapy, how do you integrate these services into the daily activity schedule for residents?
  • 4How does your team manage medication administration and oversight to ensure accuracy and resident safety?
  • 5What steps is the facility taking to improve the variety and quality of the dining experience to better meet the nutritional preferences of your residents?
  • 6In light of past safety incidents, what specific measures and monitoring systems are currently in place to prevent falls and ensure secure room access?

Personalized based on this facility's data


Key Review Excerpts

The Physical, Occupational, and Speech therapists come everyday to take her for exercise according to her recovery level. They often encourage her to do more if she can tolerate.

Rehab patient's family · 2020★★★★★

They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an hour.

Rehab patient · 2025☆☆☆☆

My dad is 95 years old and until June 2023, lived independently at the home. This one certainly isn’t perfect, but it is a nice, clean facility with a caring and profession staff.

Long-term resident's family · 2023★★★★★
Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.7%
Worse than Avg
Here
34.7%
US
15.3%
NC
20.2%
Johnston
24.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NC
5.4%
Johnston
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.5%
NC
14.1%
Johnston
10.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
NC
16.4%
Johnston
18.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
19.4%
NC
21.0%
Johnston
20.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
5.3%
NC
7.2%
Johnston
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
79.8%
NC
78.1%
Johnston
90.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.9%
Better than Avg
Here
86.9%
US
81.8%
NC
80.1%
Johnston
83.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
NC
1.5%
Johnston
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
3penalties
Well below state avg (5.6)
11 complaint-triggered
$25,625 in fines
Clean record — no deficiencies

Families have filed multiple complaints against this facility, with 11 complaint-triggered deficiencies including serious issues like medication errors and abuse protection failures. The facility shows recurring problems with basic care quality, resident rights, and food safety across multiple surveys from 2022 to 2024. While most issues have correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic problems that warrant careful consideration.

Apr 24, 2025Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Apr 24, 2025Routine
3
0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Aug 30, 2024Complaint
1
0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 5, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 13, 2024Routine
9
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Feb 13, 2024Complaint
8
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Jun 5, 2024

$8,824

Fine

Feb 13, 2024

$16,801

Payment Denial

Feb 13, 2024

9-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springbrook Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 40 of 44

Ownership & Management

Owners

Hill, Raymond

Owner

Hill, Robert

Owner

Hill, Stephen

Owner

Key personnel

Kendall, TamiManaging Control - Governing BodyLue, JohnManaging Control - Governing BodyBoice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.Manager
Source: Medicare provider data

Contact

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References & Resources

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