Springbrook Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews
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What this means for your family
While Springbrook has a modern facility and a capable therapy department, the consistent reports of chronic understaffing are a major red flag. If you are considering this facility, I strongly recommend visiting multiple times at different hours—especially on weekends—to observe staff response times and the actual level of patient supervision.
Google Reviews
Google Reviews
47 reviews on Google“Springbrook Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical facility and rehab therapy while others report severe neglect and safety issues. A recurring theme is chronic understaffing, which leads to long wait times for call buttons, hygiene concerns, and poor communication with families. While some residents have positive experiences with therapy and nursing, the frequency of reports regarding patient falls, medication errors, and unresponsiveness suggests significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Some staff members are described as compassionate and attentive
- Professional and friendly front desk staff
Concerns
- Chronic understaffing leading to long response times (mentioned by 14 reviewers)
- Poor communication with family members and unreturned calls (mentioned by 6 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)
- Substandard or inappropriate food quality (mentioned by 5 reviewers)
- Patient safety incidents including falls and unauthorized room access (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 2Could you walk me through your current communication process for keeping families updated on their loved one’s health status and daily progress?
- 3With the facility's focus on physical and occupational therapy, how do you integrate these services into the daily activity schedule for residents?
- 4How does your team manage medication administration and oversight to ensure accuracy and resident safety?
- 5What steps is the facility taking to improve the variety and quality of the dining experience to better meet the nutritional preferences of your residents?
- 6In light of past safety incidents, what specific measures and monitoring systems are currently in place to prevent falls and ensure secure room access?
Personalized based on this facility's data
Key Review Excerpts
“The Physical, Occupational, and Speech therapists come everyday to take her for exercise according to her recovery level. They often encourage her to do more if she can tolerate.”
“They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an hour.”
“My dad is 95 years old and until June 2023, lived independently at the home. This one certainly isn’t perfect, but it is a nice, clean facility with a caring and profession staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 11 complaint-triggered deficiencies including serious issues like medication errors and abuse protection failures. The facility shows recurring problems with basic care quality, resident rights, and food safety across multiple surveys from 2022 to 2024. While most issues have correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic problems that warrant careful consideration.
Apr 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 24, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 13, 2024Routine9
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 13, 2024Complaint8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jun 5, 2024
$8,824
Fine
Feb 13, 2024
$16,801
Payment Denial
Feb 13, 2024
9-day denial
Ownership & Operations
Who Operates This Facility
Springbrook Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 40 of 44
Ownership & Management
Owners
Hill, Raymond
Owner
Hill, Robert
Owner
Hill, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit springbrooknursing.com
Medicare data downloads
Original nursing home datasets
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