A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 47 Google reviews
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Zero findings in latest survey
Springbrook Nursing and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about chronic understaffing leading to long response times (mentioned by 14 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Springbrook Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical facility and rehab therapy while others report severe neglect and safety issues. A recurring theme is chronic understaffing, which leads to long wait times for call buttons, hygiene concerns, and poor communication with families. While some residents have positive experiences with therapy and nursing, the frequency of reports regarding patient falls, medication errors, and unresponsiveness suggests significant inconsistency in care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The Physical, Occupational, and Speech therapists come everyday to take her for exercise according to her recovery level. They often encourage her to do more if she can tolerate.”
“They are very understaffed, and you are very lucky if your nurse call bell is answered in less than 30 minutes and sometimes an hour.”
“Aggressive alzheimer patient got into my room at night 🌙 poked around, staff very slow to respond. Poor coordination. Appts for physio didn't happen. Slapped me in diapers straight away because it's easier than bringing a bed pan then wouldn't answer that almost useless call button when neede”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, with 11 complaint-triggered deficiencies including serious issues like medication errors and abuse protection failures. The facility shows recurring problems with basic care quality, resident rights, and food safety across multiple surveys from 2022 to 2024. While most issues have correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic problems that warrant careful consideration.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Jun 5, 2024
$8,824
Fine
Feb 13, 2024
$16,801
Payment Denial
Feb 13, 2024
9-day denial
Springbrook Nursing and Rehabilitation Center
for profit
Principle Long Term Care
40 facilities nationwide
Chain avg rating: 3.1/5 · Rank 40 of 44
Owners
Hill, Raymond
Owner
Hill, Robert
Owner
Hill, Stephen
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
47 reviews from families & visitors
Official Website
Visit springbrooknursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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