Clayton House
Limited public data on Clayton House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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What this means for your family
This facility offers exceptionally compassionate care and a leadership team that excels at supporting families through the transition. However, you should specifically inquire about current facility maintenance and cleanliness protocols to ensure the historical issues with odors and floor cleanliness have been fully resolved.
Google Reviews
Google Reviews
12 reviews analyzed“Clayton House is highly praised by many families for its compassionate, person-centered care and a leadership team that provides emotional support during the placement process. However, potential residents should be aware of historical reports regarding cleanliness issues, such as odors and urine on floors, as well as past difficulties with administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Empathetic and knowledgeable leadership
- Personalized care that recognizes residents by name
- Cleanliness of residents' personal appearance
Concerns
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Administrative and billing communication failures (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is so wonderful to see how the staff makes an effort to know everyone by name; how do you ensure that this level of personalized attention stays consistent as the community grows?
- 2We really value the expertise of the leadership team here; how does the administration stay in close contact with families regarding care updates or billing questions?
- 3Maintaining a fresh and clean environment is very important to us; what are your daily routines for ensuring the common areas and resident rooms stay pristine?
- 4Since the nursing staff is known for being so compassionate, could you walk us through the protocol for handling a medical emergency during the night?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 6How do you handle the communication process between the nursing staff and the administrative office to ensure families are always kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The staff are compassionate and attentive, and the Director, Marie, truly goes above and beyond. My mom is always well cared for — clean, neatly dressed, with her nails polished and her smile shining.”
“The Executive Director, Ann, is an angel! She is super knowledgeable in this space and shares great empathy with the family members during the stressful time of placing a loved one.”
“When I first saw the place, I felt that it was dated but clean. After meeting the staff I was truly impressed. They care.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 21, 2024Other
The facility failed to maintain an environment free from chronic unpleasant odors. Observations revealed a strong smell of urine at the facility entrance, throughout the 200 hall, and in/around resident room 204.
The facility failed to ensure all 26 residents were offered activities designed to promote active involvement with each other and the community. Evidence showed a lack of consistent activity implementation for the resident population.
Aug 21, 2024Other
The facility failed to maintain an environment free from chronic unpleasant odors. Multiple observations revealed a strong smell of urine upon entrance and throughout the 200 hall, specifically including room 204. Interviews indicated the odor had persisted for months and that housekeeping and maintenance schedules were insufficient to address the issue.
Oct 26, 2022Follow-up
The facility failed to provide adequate supervision for residents in a Special Care Unit, resulting in four out of five sampled residents eloping from the facility without staff knowledge. This occurred because the front door and other exit doors were malfunctioning, with sounding devices that were not properly controlled or connected to a fire panel.
Oct 26, 2022Follow-up
The facility failed to provide adequate supervision for residents in a Special Care Unit, resulting in four out of five sampled residents with dementia and wandering behaviors eloping from the building without staff knowledge. This occurred because the front door was malfunctioning, and the staff's door alarm system did not require deactivation, allowing exits to occur unnoticed. The facility's maintenance was unable to resolve the keypad issue, leaving doors vulnerable to being pushed open.
Jul 22, 2022Follow-up
The facility failed to provide adequate supervision for two residents with a history of falls and wandering. Specifically, one resident experienced two unwitnessed falls resulting in a head laceration, and another resident experienced two episodes of elopement within one month.
Aug 13, 2021Follow-upCleanReport
No deficiencies found during this inspection.
Aug 13, 2021Follow-up
The facility failed to ensure required staffing hours for the Special Care Unit (SCU) were met. Based on record reviews, there were staffing shortages on 6 of 12 sampled shifts between 07/02/21 and 07/05/21, specifically failing to meet the required staff hours for the resident census on various shifts.
Apr 1, 2021Complaint
The facility failed to provide necessary personal care for 2 of 5 sampled residents who required assistance with toileting. Specifically, a resident with incontinence was found with urine-soaked clothing and briefs, as staff had not provided incontinence care since approximately 12:00pm or 12:30pm.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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