Limited public data on Clayton House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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Every family's needs are unique. We encourage you to visit Clayton House in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Clayton House is highly praised by many families for its compassionate, person-centered care and a leadership team that provides emotional support during the placement process. However, potential residents should be aware of historical reports regarding cleanliness issues, such as odors and urine on floors, as well as past difficulties with administrative communication.
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Distribution · 12 analyzed
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Key Review Excerpts
“The staff are compassionate and attentive, and the Director, Marie, truly goes above and beyond. My mom is always well cared for — clean, neatly dressed, with her nails polished and her smile shining.”
“The Executive Director, Ann, is an angel! She is super knowledgeable in this space and shares great empathy with the family members during the stressful time of placing a loved one.”
“When I first saw the place, I felt that it was dated but clean. After meeting the staff I was truly impressed. They care.”
Source: NC Division of Health Service Regulation
The facility failed to ensure all 26 residents were offered activities designed to promote active involvement with each other and the community. Evidence showed a lack of consistent activity implementation for the resident population.
The facility failed to maintain an environment free from chronic unpleasant odors. Observations revealed a strong smell of urine at the facility entrance, throughout the 200 hall, and in/around resident room 204.
The facility failed to maintain an environment free from chronic unpleasant odors. Multiple observations revealed a strong smell of urine upon entrance and throughout the 200 hall, specifically including room 204. Interviews indicated the odor had persisted for months and that housekeeping and maintenance schedules were insufficient to address the issue.
The facility failed to provide adequate supervision for residents in a Special Care Unit, resulting in four out of five sampled residents with dementia and wandering behaviors eloping from the building without staff knowledge. This occurred because the front door was malfunctioning, and the staff's door alarm system did not require deactivation, allowing exits to occur unnoticed. The facility's maintenance was unable to resolve the keypad issue, leaving doors vulnerable to being pushed open.
The facility failed to provide adequate supervision for residents in a Special Care Unit, resulting in four out of five sampled residents eloping from the facility without staff knowledge. This occurred because the front door and other exit doors were malfunctioning, with sounding devices that were not properly controlled or connected to a fire panel.
The facility failed to provide adequate supervision for two residents with a history of falls and wandering. Specifically, one resident experienced two unwitnessed falls resulting in a head laceration, and another resident experienced two episodes of elopement within one month.
No deficiencies are reported in this inspection record.
The facility failed to ensure required staffing hours for the Special Care Unit (SCU) were met. Based on record reviews, there were staffing shortages on 6 of 12 sampled shifts between 07/02/21 and 07/05/21, specifically failing to meet the required staff hours for the resident census on various shifts.
The facility failed to provide necessary personal care for 2 of 5 sampled residents who required assistance with toileting. Specifically, a resident with incontinence was found with urine-soaked clothing and briefs, as staff had not provided incontinence care since approximately 12:00pm or 12:30pm.
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12 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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