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Assisted Living

Gabriel Manor Assisted Living Center

Limited public data on Gabriel Manor Assisted Living Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

84 Johnson Estate Road, Clayton, NC 2752077 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.3/5

based on 25 Google reviews

5
4
3
2
1

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What this means for your family

This facility offers a very welcoming and clean environment for initial tours and move-ins, particularly through the efforts of their admissions team. However, families must exercise extreme caution regarding their ability to maintain long-term placement, as multiple reviewers have experienced sudden, unannounced discharges and issues with the security of personal belongings.

Google Reviews

Google Reviews

25 reviews analyzed
Families considering Gabriel Manor will find a facility that is highly praised for its welcoming tours and the kindness of specific staff members like Tammy Smith. However, there are serious, recurring allegations regarding sudden resident discharges, mismanagement of personal belongings, and concerns regarding medication accuracy and staff responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean9.0Activities8.0Meds1.0Memory7.0Comms3.0ValueN/A

Strengths

  • Kind and professional admissions staff
  • Clean and beautiful facility environment
  • Smooth transition and move-in processes
  • Compassionate care from certain long-term caregivers

Concerns

  • Sudden resident discharge/removal without notice (mentioned by 3 reviewers)
  • Loss of personal belongings and clothing (mentioned by 2 reviewers)
  • Staffing shortages and high turnover (mentioned by 2 reviewers)
  • Inaccurate medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'17(1)1.05.0'19(1)3.03.7'22(3)3.52.6'25(5)4.0'26(5)

Distribution

5
11
4
4
3
0
2
1
1
9

How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how beautiful and clean the facility is; how do you ensure that the care provided matches the high quality of this environment?
  • 2We've heard great things about how professional the admissions team is; can you walk us through how you support a resident and their family during the first few weeks of the move-in process?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and tracked every single time?
  • 4How do you manage staffing levels during busy shifts to ensure that long-term caregivers can maintain that consistent, compassionate connection with residents?
  • 5In the event of a medical emergency or a change in a resident's health needs, what is the communication process like between the nursing staff and our family?
  • 6How do you handle the management of personal belongings and laundry to ensure everything stays organized and accounted for?

Personalized based on this facility's data


Key Review Excerpts

The facility is very clean and residents seemed happy. I appreciate Ms. Tammy’s kindness in this difficult situation. She goes above and beyond to help.

Prospective resident's family · 2026★★★★★

My Aunt has been in Memory Care for 2 + years. She feels safe and is content. The staff manage her care well and I enjoy the staff and residents.

Long-term resident's family · 2026★★★★★

Working with hospital staff for paper work, on the day of placement staying well over their schedule, helping move items into the room, welcoming family and client at placement

New resident's family · 2024★★★★★
Source: 25 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

14total
13deficiencies
Feb 29, 2024Other
Medication AdministrationD358

The facility failed to ensure medications were administered as ordered, resulting in a 15% medication error rate. Specifically, staff administered unlabeled eye drops to Resident #7, making it impossible to verify the medication name, strength, or expiration date.

Feb 29, 2024Other
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered, resulting in a 15% medication error rate. Specifically, staff administered an unlabeled eye drop bottle to a resident without being able to verify the medication name, strength, or expiration date.

Jan 18, 2019Complaint
Personal Care And Other StaffingD 189

The facility failed to ensure that housekeeping duties performed by personal care aides between 7:00 a.m. and 9:00 p.m. were limited to non-routine tasks. Specifically, staff were observed performing routine tasks such as setting dining room tables and completing resident laundry on a scheduled basis during these hours.

Sep 9, 2016Complaint
Nutrition And Food ServiceD 298

The facility failed to provide appropriate snacks between meals for all residents as required by regulation. Specifically, the daily menu did not list specific snack foods or beverages for various diets, and the cook stated that dietary staff did not offer snacks to residents.

Jun 20, 2016Complaint
Resident Safety/Elopement PreventionD 067

The facility failed to ensure the safety of a resident with dementia and wandering tendencies, as evidenced by an incident on 3/4/16 where the resident exited the building unnoticed. Staff were unaware the resident had left the unit until they were observed walking outside by an RN, and alarms failed to alert personnel to the exit.

Jun 20, 2016Complaint
Physical EnvironmentD 067

The facility failed to ensure that exit doors in the memory care unit were equipped with sounding devices that activate when opened. This lack of alarm resulted in two residents exiting the memory care unit without staff awareness.

Nov 19, 2015Follow-up
Health Care Personnel RegistryD 438

The facility failed to report known allegations of resident exploitation by a staff member to the Health Care Personnel Registry. Specifically, the facility did not report an incident where an individual attempted to use a resident's identity and social security number to apply for credit cards via a facility computer.

Nov 19, 2015Follow-up
Health Care Personnel RegistryD433

The facility failed to report known allegations of resident exploitation by a staff member to the Health Care Personnel Registry. An investigation revealed that credit card applications were fraudulently submitted using a resident's identity and were traced back to the facility's computer. Although the specific staff member was cleared by a lie detector test, the facility did not comply with reporting requirements regarding the incident.

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References & Resources

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