Clayton Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 4.0)
- High staff turnover (85%)
- High RN turnover (86%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $255,500 in fines
What this means for your family
This facility is highly regarded by some families for its compassionate leadership and ability to handle difficult placements, but you should be aware of significant inconsistencies. During your tour, pay close attention to cleanliness and odors, and verify that the administrative team is responsive to your inquiries before committing.
Google Reviews
Google Reviews
12 reviews on Google“Clayton Rehabilitation and Healthcare Center receives polarized feedback, with some families praising the compassionate, attentive staff and the facility's ability to handle difficult placements. However, other visitors have reported significant concerns regarding facility hygiene, specifically the odor of urine, and poor administrative responsiveness regarding billing and appointment scheduling.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective management of complex resident transitions
- Personalized care where staff know residents by name
- Clean and well-dressed residents
Concerns
- Unpleasant odors and hygiene issues (urine on floors/smell) (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about how the staff here gets to know residents by name; how do you foster those personal connections with new residents?
- 2What specific steps is the facility taking to address recent inspection findings and improve the overall cleanliness of the common areas?
- 3How does the administrative team ensure that families are kept updated and informed about any changes in a resident's care plan?
- 4Can you tell me about the daily activities and social programs available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6What is the current plan for increasing staffing levels to ensure every resident receives the attentive care they need?
Personalized based on this facility's data
Key Review Excerpts
“The Clayton House delivers high quality compassionate care on a daily basis. There team is amazing and takes pride in caring for their residents.”
“The staff are compassionate and attentive, and the Director, Marie, truly goes above and beyond. My mom is always well cared for — clean, neatly dressed, with her nails polished and her smile shining.”
“Had an appointment to tour facility. Got 3 confirmed emails from director. Arrived and no one knew what we were there for. Odor of urine. Disappointing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated problems, with families filing multiple complaints that triggered 29 of the 55 total deficiencies. Medication management issues appear repeatedly across surveys, while nursing care quality and pest control problems persist despite corrections. Although the facility reports correcting each violation, the recurring nature of similar deficiencies—particularly with medications and basic care standards—suggests systemic challenges that families should carefully consider before choosing this facility.
Feb 13, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 30, 2025Complaint15
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 25, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 3, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 27, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 23, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 30, 2025
$166,075
Ownership & Operations
Who Operates This Facility
Clayton Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 94 of 94 (Worst)
Ownership & Management
Owners
Nc East Holding LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit claytonhouseseniors.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Gabriel Manor Assisted Living Center
2.2 miAssisted Living · Clayton, NC
Kingswood Reserve
2.9 miAssisted Living · Clayton, NC
The Enclave at Eagle Point
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Wrenette's Place
7.2 miAdult Family Home · Raleigh, NC
Bellarose Nursing and Rehab
7.7 miNursing Home · Garner, NC
Brightside Homes III
8.7 miAdult Family Home · Raleigh, NC