See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Clayton Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

204 Dairy Road, Clayton, NC 2752090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 12 Google reviews

5
4
3
2
1
Clayton Rehabilitation and Healthcare Center Nursing Home in Clayton, NC — Street View
Street View

Watch Clayton Rehabilitation and Healthcare Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (25 vs median 4.0)
  • High staff turnover (85%)
  • High RN turnover (86%)

Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $255,500 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded by some families for its compassionate leadership and ability to handle difficult placements, but you should be aware of significant inconsistencies. During your tour, pay close attention to cleanliness and odors, and verify that the administrative team is responsive to your inquiries before committing.

Google Reviews

Google Reviews

12 reviews on Google
Clayton Rehabilitation and Healthcare Center receives polarized feedback, with some families praising the compassionate, attentive staff and the facility's ability to handle difficult placements. However, other visitors have reported significant concerns regarding facility hygiene, specifically the odor of urine, and poor administrative responsiveness regarding billing and appointment scheduling.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean3.0ActivitiesN/AMedsN/AMemory8.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective management of complex resident transitions
  • Personalized care where staff know residents by name
  • Clean and well-dressed residents

Concerns

  • Unpleasant odors and hygiene issues (urine on floors/smell) (mentioned by 2 reviewers)
  • Poor administrative communication and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'17(1)3.05.0'19(1)1.03.7'21(3)1.04.5'24(2)5.0'25(2)

Distribution · 14 analyzed

5
7
4
2
3
0
2
2
1
3

How They Respond to Reviews

42%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about how the staff here gets to know residents by name; how do you foster those personal connections with new residents?
  • 2What specific steps is the facility taking to address recent inspection findings and improve the overall cleanliness of the common areas?
  • 3How does the administrative team ensure that families are kept updated and informed about any changes in a resident's care plan?
  • 4Can you tell me about the daily activities and social programs available to help residents stay engaged with one another?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
  • 6What is the current plan for increasing staffing levels to ensure every resident receives the attentive care they need?

Personalized based on this facility's data


Key Review Excerpts

The Clayton House delivers high quality compassionate care on a daily basis. There team is amazing and takes pride in caring for their residents.

Long-term resident's family · 2021★★★★★

The staff are compassionate and attentive, and the Director, Marie, truly goes above and beyond. My mom is always well cared for — clean, neatly dressed, with her nails polished and her smile shining.

Memory care family member · 2025★★★★★

Had an appointment to tour facility. Got 3 confirmed emails from director. Arrived and no one knew what we were there for. Odor of urine. Disappointing.

Prospective family member · 2023☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
80%
Lower is better (< 30% = good)
RN Turnover
87%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
15.3%
NC
20.2%
Johnston
28.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
NC
21.5%
Johnston
22.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.4%
NC
21.0%
Johnston
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
NC
5.4%
Johnston
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.4%
Worse than Avg
Here
11.4%
US
5.3%
NC
7.2%
Johnston
6.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.5%
NC
14.1%
Johnston
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
79.8%
NC
78.1%
Johnston
87.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.8%
Better than Avg
Here
90.8%
US
81.8%
NC
80.1%
Johnston
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
NC
1.5%
Johnston
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
1penalties
Well above state avg (5.6)
29 complaint-triggered
$255,500 in fines

This facility shows a concerning pattern of repeated problems, with families filing multiple complaints that triggered 29 of the 55 total deficiencies. Medication management issues appear repeatedly across surveys, while nursing care quality and pest control problems persist despite corrections. Although the facility reports correcting each violation, the recurring nature of similar deficiencies—particularly with medications and basic care standards—suggests systemic challenges that families should carefully consider before choosing this facility.

Feb 13, 2026Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 30, 2025Complaint
15
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Aug 25, 2025Complaint
1
0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jul 3, 2025Complaint
4
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Nov 27, 2024Routine
9
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 23, 2024Complaint
6
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 30, 2025

$166,075

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clayton Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

85 facilities nationwide

Chain avg rating: 2.3/5 · Rank 94 of 94 (Worst)

Ownership & Management

Owners

Nc East Holding LLC

Owner · Organization

100%

Alter, Tzvi

Owner (parent company)

80%

Key personnel

Davis, JenniferW-2 Managing EmployeeAlter, TzviOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call