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Nursing HomeMedicaid Investigative

Spring Mill Health Campus

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

101 W 87th Ave, Merrillville, IN 4641064 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 233 Google reviews

5
4
3
2
1
Spring Mill Health Campus Nursing Home in Merrillville, IN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 6)

Bottom 25% in IN · Worst in CASA CONSULTING chain · No penalties on record

Source: Medicare data

What this means for your family

Spring Mill Health Campus has a strong reputation for its physical therapy and rehab programs, which many families find effective. However, there is a recurring pattern of serious complaints regarding basic hygiene and staff responsiveness. We strongly advise you to visit during off-hours or weekends to see if the level of care matches the positive experiences reported during the day.

Google Reviews

Google Reviews

233 reviews on Google
Spring Mill Health Campus receives highly polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, including poor hygiene, slow response times to call lights, and unprofessional behavior from some staff members. Families considering this facility should conduct a thorough, unannounced visit to observe the current standard of care firsthand.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean6.0Activities7.0Meds3.0Memory8.0Comms5.0Value2.0

Strengths

  • Warm, welcoming, and professional administrative team
  • Clean, well-maintained, and modern facility
  • Effective and dedicated physical therapy department
  • Friendly and helpful front desk staff

Concerns

  • Neglect and poor hygiene (urine smells, soiled clothing/bedding) (mentioned by 9 reviewers)
  • Slow or non-existent response to call lights and patient needs (mentioned by 7 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 6 reviewers)
  • Poor quality or cold food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.22020(9)4.22021(13)4.22022(25)3.32023(17)3.62024(14)4.22025(46)4.62026(14)

Distribution · 138 analyzed

5
93
4
14
3
2
2
6
1
23

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and modern the facility looks; how does your team ensure this level of cleanliness is maintained in the resident rooms throughout the day?
  • 2We noticed the administrative team is very responsive to feedback; how do you involve families in the care planning process to ensure our loved one's needs are met?
  • 3How does the nursing staff manage call lights and response times during the night shifts to ensure residents aren't left waiting?
  • 4Could you tell us more about the meal service, specifically how you ensure food is served at the right temperature and meets nutritional needs?
  • 5What is your process for monitoring medication administration to ensure everything is handled accurately and timely?
  • 6What kind of daily activities or social outings do you have planned to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The team at Spring Mill not only nursed my mother back to stable health but also helped her regain her strength, walk again, and become independent with their support.

Rehab patient's family · 2025★★★★★

When you walk in the hall it smells of urine. In her bathroom the toilet had fecus all over, urine left in the bed pan. It is disgusting and smells. The employees stand and talk. No urgency for patients.

Neighbor of rehab patient · 2024☆☆☆☆

The hardest decision in life is placing a loved one in a nursing home. You hear so many stories about mistreatment that it naturally makes you second guess your choice. After visiting our third option for a temporary placement, we were finally put at ease.

Family member · 2025★★★★★
Source: 233 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
93.4%
IN
93.6%
Lake
92.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
12.1%
IN
24.8%
Lake
37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.2%
Worse than Avg
Here
76.2%
US
95.5%
IN
95.4%
Lake
92.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
15.3%
IN
13.0%
Lake
11.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.4%
IN
23.8%
Lake
20.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
15.4%
IN
13.6%
Lake
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility12.2%
Worse than Avg
Here
12.2%
US
81.8%
IN
81.5%
Lake
77.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
79.7%
IN
79.0%
Lake
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
IN
1.3%
Lake
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
12 complaint-triggered

Families have filed multiple complaints triggering 12 deficiencies, with recurring issues in patient care quality, medication management, and infection control appearing consistently across surveys from 2022 to 2024. The facility shows a pattern of deficiencies that persist over time rather than being resolved, including problems with treatment according to doctor's orders and proper medication oversight that have appeared in both routine inspections and family-initiated complaint investigations.

Dec 9, 2025Routine
21
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jul 1, 2025Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Feb 18, 2025Complaint
2
0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Sep 10, 2024Routine
11
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Feb 20, 2024Complaint
6
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 19, 2023Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spring Mill Health Campus

Organization Type

government

Chain Affiliation

Chain Name

Casa Consulting

Chain Size

7 facilities nationwide

Chain avg rating: 1.1/5 · Rank 5 of 7 (Worst)

Ownership & Management

Owners

Major Hospital

Owner · Organization

100%

Key personnel

Mirza, MuhammadContracted Managing EmployeeHorner, JohnOfficer / DirectorSm Healthcare, LLCManagerMirza, MuhammadManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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