Ignite Medical Resort Crown Point LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 260 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 6)
- High staff turnover (61%)
- High RN turnover (59%)
Below average in IN · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility is highly recommended for its physical therapy programs and clean environment, but families must be proactive regarding daily care. We strongly advise you to visit frequently to monitor your loved one's needs, as multiple reviewers have noted slow response times to call lights and potential staffing gaps on weekends.
Google Reviews
Google Reviews
260 reviews on Google“Ignite Medical Resort Crown Point receives high praise for its physical therapy department, clean facility, and specific staff members who provide compassionate care. However, multiple families report significant concerns regarding slow response times to call lights, inconsistent nursing care, and poor communication, suggesting that the facility's high-end aesthetic may not always match the quality of daily bedside support.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and attractive facility
- Specific, highly-regarded nursing and CNA staff
- Helpful and responsive social services and admissions staff
Concerns
- Slow response times to call lights (mentioned by 9 reviewers)
- Inconsistent or poor quality of food (cold/unappealing) (mentioned by 5 reviewers)
- Understaffing leading to neglect of basic hygiene and assistance (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns about daily operations or resident care?
- 2Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during peak times or shift changes?
- 3I've heard great things about your therapy department; how do you integrate those high-quality therapy services with the daily nursing care to ensure residents stay active?
- 4What steps are you taking to improve the dining experience and ensure that meals are served at the proper temperature and meet the nutritional preferences of the residents?
- 5With the recent focus on staffing, how do you ensure that every resident receives consistent assistance with basic hygiene and daily living needs throughout the day?
- 6How does your nursing team coordinate with local medical providers to manage emergencies, and how quickly can families expect to be updated if a medical change occurs?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT teams were EXCELLENT!! However the gym space was not constructed for the number of residents assigned and their confidentiality. Nursing Staff was personal & professional, however the weekend response team was slow.”
“My mom was at Ignite Medical Resort in Crown Point, IN. Biggest complaint was that she couldn't get help or assistance to go to bathroom or get out of bed. My mom laid soiled for 4 hours before any help arrived after serveral times calling them.”
“I am a Nurse, previous Director of Nursing at other companies, I know a good or bad place when I see one! This place is AWESOME! VERY CLEAN AND PERSONALABLE! I have sent many of my residents there as well as my husband.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 54 deficiencies across 8 surveys, including 14 complaint-triggered issues where families reported problems. Key recurring problems involve daily care assistance, medication management, infection control, and fire safety systems. While all deficiencies show correction dates, the repeated issues with basic care quality and the significant number of family complaints suggest ongoing operational challenges that warrant careful consideration.
Sep 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
May 1, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Routine10
Services Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 5, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jul 16, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Crown Point LLC
for profit
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 22
Ownership & Management
Owners
Ignite Crown Point Jv LLC
Owner · Organization
Ignite-Villa in Holdco LLC
Owner · Organization
Anc Indiana Opco LLC
Owner (parent company) · Organization
Berger Fam Tr Ua 06252014
Owner (parent company) · Organization
Blue Pearl Financial LLC
Owner (parent company) · Organization
Drake Louis Enterprise, LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Ignite Post Acute Solutions LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
Prestige Worldwide Crown Point LLC
Owner (parent company) · Organization
Stern Family Investment Tr
Owner (parent company) · Organization
Carr, Barry
Owner (parent company)
Carr, Jared
Owner (parent company)
Davisson, Marnie
Owner (parent company)
Fields, Timothy
Owner (parent company)
Gillis, Karen
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Hartman, David
Owner (parent company)
Hartman, Mark
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Petty, Robert
Owner (parent company)
Rainey, Shawna
Owner (parent company)
Rose, Marc
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
260 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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