Spring Grove Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 310 Google reviews
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What this means for your family
Spring Grove offers an excellent environment for social engagement and dining, but the reports of neglect and slow response times are concerning. If you choose this facility, ensure you have a plan to visit frequently to monitor your loved one's hygiene and medical care, and explicitly ask management how they address staffing shortages on weekends and night shifts.
Google Reviews
Google Reviews
310 reviews on Google“Spring Grove Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the clean, resort-like environment and the dedicated efforts of the Life Enrichment and food service teams. However, a significant number of reviewers report serious concerns regarding understaffing, particularly on night shifts, and instances of neglect where residents were left unassisted for extended periods. While some families highlight successful rehab outcomes, others describe distressing experiences with poor communication and inadequate medical attention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging Life Enrichment and activities program
- High-quality food service and variety
- Responsive and compassionate administrative leadership
Concerns
- Severe understaffing leading to slow response times (mentioned by 12 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 8 reviewers)
- Poor communication with family members regarding care plans (mentioned by 5 reviewers)
- Inconsistent or inadequate physical therapy delivery (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific protocols do you have in place to ensure this level of cleanliness is maintained for every resident's personal hygiene needs?
- 2We noticed many people praise the food variety here; could you tell us more about how the dining experience is managed and how much input residents have in their daily meals?
- 3With the great life enrichment programs mentioned by others, what kind of specific activities are planned for the upcoming week to keep residents engaged?
- 4How does the nursing team ensure that medication management is handled accurately and that any changes in a resident's condition are communicated promptly to us as a family?
- 5Could you explain your process for coordinating physical therapy sessions to ensure they are consistent and meet the specific rehabilitation goals of each resident?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and how is the transition of care managed?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, the food is good, most of all, the care is excellent. The nurses and CNAs care. The DON and Administrator are always available and are very compassionate.”
“The aides and nurses would turn off the call light and walk out of the room without talking to the patient. When the light was put back on, several different workers told the resident and their family we 'weren't allowed' to turn the call light back on.”
“The lack of medical attention is appalling! I implore those interested in this place to take heed of the negative reviews. Looks are absolutely deceiving here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints about treatment care, daily living assistance, and safety concerns, with issues persisting across recent surveys. The facility shows recurring problems with quality of care, resident rights, medication management, and accident prevention. While all deficiencies report correction dates, the pattern of repeated violations in core care areas and ongoing family complaints suggests potential ongoing quality concerns that warrant careful evaluation during visits.
Mar 30, 2026Routine17
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 29, 2024Routine7
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Oct 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Oct 29, 2024
$10,527
Ownership & Operations
Who Operates This Facility
Spring Grove Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 15 of 80
Ownership & Management
Owners
Yr 2013 Investment Tr Ua 03252013
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
310 reviews from families & visitors
Official Website
Visit springgroverehab.com
Medicare data downloads
Original nursing home datasets
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