Autumn Lake Healthcare at Berkeley Heights
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing staff. Still worth an in-person visit.
based on 210 Google reviews
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What this means for your family
This facility has a very strong activities program and dedicated nursing staff that many families value. However, you must be diligent regarding oversight; specifically, ask about current weekend staffing ratios and the facility's protocol for ensuring hygiene and call-light response times, as these are recurring points of failure.
Google Reviews
Google Reviews
210 reviews on Google“Autumn Lake Healthcare at Berkeley Heights receives high praise for its attentive nursing staff, cleanliness, and engaging activities, with many families noting significant improvements in their loved ones' well-being. However, several reviewers report critical lapses in care, including understaffing, slow response times, and poor communication from management. While many families feel their relatives are in a safe and loving environment, others have experienced serious issues regarding hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean, well-maintained, and modern facility
- Engaging and diverse activities program
- Strong physical and occupational therapy services
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Hygiene issues, including residents left soiled for extended periods (mentioned by 6 reviewers)
- Poor communication from management and administrative staff (mentioned by 5 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 231 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the warmth and compassion of your nursing staff; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What specific steps are in place to ensure timely responses to call lights, especially during the night or during shift changes?
- 3How does the facility manage daily hygiene routines and skin care to ensure every resident stays comfortable and clean throughout the day?
- 4Can you tell us more about the daily activities program and how you keep residents engaged with diverse, social opportunities?
- 5What is your process for managing medications, and how do you communicate any changes in a resident's medication regimen to the family?
- 6How does the dietary team work to ensure that meal quality and nutritional needs are consistently met for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly caring, attentive, and truly dedicated to the well-being of their residents. From the nurses to the support team, everyone treats patients with respect, kindness, and patience.”
“The most troubling issue was the consistent lack of staff and the apparent burnout among those who were present. This was painfully evident in the lack of communication and the state of uncleanliness throughout the hallways and rooms.”
“My mother was there for a month as nice and professional the staff was she was not happy there it was ok but down the line it got a little hectic so would I recommend this place to any one I’m sorry I give it a thumbs down”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints that led to findings about abuse response and daily care assistance. The most persistent issues involve fire safety systems, medication management, and resident care planning, with many deficiencies repeating across surveys from 2022 to 2024. While most violations have been corrected, one recent safety complaint remains without a correction plan, suggesting ongoing challenges with maintaining consistent care standards.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2025Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 10, 2025Routine1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 19, 2024Routine21
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 15, 2022Routine12
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 19, 2024
$102,660
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Berkeley Heights
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 18 of 60
Ownership & Management
Owners
Gluck, Rivka
Owner
Handler, Samuel
Owner
Mjh Group LLC
Owner (parent company) · Organization
Jacobowitz, Jacob
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schwartz, Joel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit autumnlakeberkeleyheights.com
Medicare data downloads
Original nursing home datasets
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